Senior User Researcher

Location: Hybrid

Methods Business and Digital Technology Limited
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

We are looking for an experienced Senior User Researcher to join our growing team on a permanent basis. You will have a passion for understanding and championing the user.

You will have experience of working on products and services in a public sector environment, conducting user research on projects to a high ethical standard, with knowledge of government service standards and principles.

• work with client product managers/owners to devise appropriate research strategies that generate focused insights to support product development
• collaborate within a multidisciplinary team by including colleagues in research and analysis activities
• advocate for users, effectively communicating their needs and perspectives to support the design of intuitive and accessible services
• draw together, present and test reasonable conclusions from a wide range of incomplete and/or complex evidence and data
• take appropriate action or make decisions even when details are not clear
• weigh up data from various sources, recognising when to bring in additional Methods support
• identify the main issues in complex problems; clarify understanding or stakeholder expectations to seek the best option
• convincingly and tactfully persuade sceptical colleagues and stakeholders about the value and purpose of research
• effectively capture, use and share user/customer insight and views from a diverse range of stakeholders to ensure better policy and delivery