Senior Content Designer

About

The Role Hi, we’re Hippo!

We’re a digital service design consultancy who work closely with our clients to create digital products and services that work for everyone.

People are at the centre of everything we do. We support and grow the people we work with and come together as a community to solve problems. We take a common sense approach to getting things done. We do not abide by dogma. We get things wrong and that’s ok. We learn from it and adapt. We stay curious and never stop learning.

About the role

Do you enjoy working collaboratively within multidisciplinary teams? Do you have great consultancy skills, caring about your client’s needs and motivations? Do you love creating high-quality, user-focused content?

We are looking for a Senior Content Designer to join the team on a permanent basis, so keep reading:

What you will do:

Lead the design and implementation of content strategy to ensure our clients’ business requirements are met Create and iterate content for end-to-end services, taking complex language and processes and making them easy to understand and use Advise and support content design colleagues and other members of Agile teams

Use insights from user research and metrics to shape content strategy, and explain your content design decisions clearly

Be an expert in Agile delivery, identifying the best Agile processes for projects and  measuring the success of outcomes

Work with other designers to create and iterate prototypes

Build long-term, strategic relationships with stakeholders

Run workshops with your team and stakeholders

Advocate for user-centred design, and content design in particular

Work with the hippo design community to share best practice to ensure high standards, including attending content crits and writing blog posts

Skills and experience that you need

Have exemplary content design skills and experience of establishing content strategy and content design patterns

Have expertise in creating content based on evidenced user needs

Be experienced in championing user centred design principles and practices

Enjoy working collaboratively with your team and experts

Be comfortable working in rapid sprint cycles

Be a stronger presenter and happy to sell the benefits of content design to people who aren’t familiar with the discipline

Have a positive “can do” attitude

Have great consultancy skills, caring about your client’s needs and motivations

Enjoy sharing your skills and experience with your client to enable them to continue to iterate and improve content after you leave

Experience of working in an Agile workplace

Experience of creating and iterating prototypes

It would be great if you also:
Have experience of working in other Agile roles, for example user research or product ownership

Enjoy taking part in winning new business

What makes us great

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

Contributory Pension Scheme (Hippo 6% & Employee 2%)25 Days Holiday plus UK Public Holidays Perkbox access for a wide range of discounts

Critical illness cover

Life assurance and death in service cover

Volunteer days Cycle-to-work scheme for the avid cyclists

Salary sacrifice electric vehicles scheme

Season ticket loans

Financial and general wellbeing sessions

Flexible benefits scheme with options of:

Private health cover

Private dental cover

Additional company pension contributions

Additional holidays (up to an extra 2 days)
Wellbeing contribution

Charity contributions

Tree planting

Diversity, Inclusion and Belonging at Hippo At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing…