Senior User Researcher

Salary: £59,000 - 99,000 per year Requirements:

• Expertise in applying user research methodologies across different environments
• Experience of working in multidisciplinary Agile teams to design and deliver people-centred services
• Working knowledge of how to research accessibility needs or assisted digital needs
• Proven experience of championing user research, user-centred design or service design approaches
• Experience of line management or mentoring/training other user researchers
• Advanced communication and stakeholder management skills, with the ability to manage conflict and convey difficult messages with tact and sensitivity
• A good understanding of other Agile roles across design, product and tech
• Strong consultancy and leadership skills, and confidence in exploring problem spaces with clients to determine the most appropriate way forward
• Candidates need to be located within reasonable travelling distance from one of our UK offices and open to travel and working on-site at least 2 days per week

• Advise clients on how to solve complex problems using research, people-centred design and Agile methodologies
• Lead multidisciplinary Agile teams to design services that meet identified user needs
• Advocate inclusive approaches within user research
• Build supportive relationships with clients and stakeholders, while challenging ideas and managing difficult conversations
• Line manage user researchers and advise other colleagues how to get the best from user research
• Support recruitment, events, blog-writing and winning new business
• Promote our people-centred design offer both internally and externally

• Support
• UX UI Design

We are Hippo, a digital services partner that designs with empathy and builds for impact by combining data-informed evidence, human-centred design and software engineering. We work with clients to deliver agile digital services from concept to reality, supporting innovation and continuous improvement. We have offices in Leeds, Glasgow, Manchester, Birmingham, London and Bristol, and we are looking for talent nationwide who can travel to a nearby office or client site as needed.

We offer a competitive salary, a range of benefits including pension, holiday, wellbeing and flexible benefits options, and a generous relocation support package of up to 8,000. We are committed to diversity, inclusion and belonging, and we encourage applications from underrepresented groups while offering an inclusive and accessible recruitment process.

last updated 36 week of 2026