Student Adviser

Job Details

Job Title: Student Adviser
Location: Aston University Campus, Aston Students’ Union, B4 7BX

Salary: Circa £27,319 per annum DOE
Full-time, 36.5 hours per week
Contract: Permanent

Aston Students’ Union (SU) is a vibrant membership organisation representing students. We offer a wide range of services including advice and support, a student representation framework, over 100 clubs and societies, accommodation services, and headline annual events.

We are seeking an experienced, dynamic, and committed Student Adviser—Advice & Support—to join our Advice Team, providing professional, impartial, confidential, and high-quality guidance to 18,000 students. The role focuses on academic, housing, and money‑related issues, including academic appeals, complaints, and disciplinary matters.

• Provide high‑quality advice on academic matters, including appeals, academic offences, complaints, disciplinary issues, and exceptional circumstances.
• Offer guidance on housing and accommodation issues, tenancy agreements, deposits, disputes, and rent arrears.
• Assist students with budgeting and income management.
• Accompany students to university meetings and hearings where appropriate.
• Maintain accurate case records confidentially using a case management system.
• Support projects to enhance student wellbeing and promote the advice service across campus.
• Create engaging digital content for social media, newsletters, and the SU website.
• Keep up to date with university policies, higher education trends, and best practice in advice services.
• Promote equality, diversity, inclusion, and sustainability in all activities.

Essential:

• GCSE (or equivalent) in Math’s and English.
• Significant experience as an adviser or caseworker, preferably in higher education or with Citizens Advice Bureau (CAB) or similar advice services.
• Knowledge of confidential advice service principles and data protection/GDPR.
• Strong IT skills
  , including Microsoft Office and social media platforms.
• Ability to manage workload, prioritise tasks, and work independently or as part of a team.

• Be part of a supportive, forward‑thinking, and dynamic team.
• Work in a role that combines professional advice with student wellbeing, representation, and engagement.
• On‑site parking.
• 30 days holiday per year (excluding bank holidays).
• Additional holidays attached to Bank Holidays
• Competitive pension contribution (7.5% employer).

Aston Students’ Union is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all individuals regardless of race, age, disability, sex, sexual orientation, gender reassignment, religion or belief, marriage/civil partnership, pregnancy/maternity, or any other protected characteristic.

Citizens Advice Bureau (CAB), Advice Services, Student Adviser, Advice Officer, Higher Education Advice, Case Management, Academic Advice, Housing Advice, Student Welfare.

Apply now to join our passionate team and help students succeed!

Please also submit a cover letter to be considered for the role.