College Services Coordinator

Location: Digbeth

Are you passionate about delivering exceptional student experiences and making a real difference in higher education? Do you thrive in fast-paced environments and possess excellent organisational skills? Are you eager to join a vibrant team dedicated to shaping future leaders? If so, keep reading!

We are currently looking for a College Services Coordinator to join our dynamic and busy team at Birmingham City University International College. This is your chance to be at the forefront of student support and administrative excellence, working in a lively and rewarding environment.

Hours of Work: full time - 37.5 hours per week

The College Services Coordinator will play a vital role within our College Services Team, overseeing key aspects of the student life cycle while providing outstanding support and ensuring the smooth running of college operations. You will collaborate closely with managers, finance teams, and academic staff to enhance the student experience, manage fee payments, refunds, and financial accounts, and foster positive relationships with students and stakeholders alike.

College Services Coordinator Duties:
In this role, you will coordinate student finance activities including debt recovery and payment plans, support onboarding processes for new staff members, organise student registration, and contribute actively to student-centred events and activities. You will also maintain accurate student records, support safeguarding and safety procedures, and work to continually improve services through effective use of technology and stakeholder engagement. Your effort will directly impact the delivery of a seamless, welcoming environment for our students, helping them achieve their full potential from start to finish.

Bachelor’s degree or equivalent qualification
Relevant experience in Higher Education or a related field
Strong administrative and customer service skills
Knowledge of student lifecycle and finance processes
Ability to communicate effectively with diverse stakeholders

College Services Coordinator Benefits:

Competitive salary package
Permanent, full-time position
Opportunities for professional development and career growth
Vibrant working environment within a leading educational institution
Engagement in meaningful work that supports students’ success

Meet the Organisation:
Who We Are and What We Do

Birmingham City University International College (BCUIC) is a leading pathway provider and affiliate of Birmingham City University, situated on the university campus. Owned by Navitas, a global leader in education, we deliver first-class pathway programmes, including Foundation, First Year Studies, and Pre-Master’s, helping international students access undergraduate and postgraduate degrees at Birmingham City University. Our mission is to turn aspirations into reality by offering a supportive environment where students can thrive and succeed.

If you think you are the perfect fit for this College Services Coordinator role and want to contribute to an inspiring educational community, don’t wait any longer—apply now and take the next step in your career journey