Student Operations Manager

Online Education Services (OES) is a purpose‑driven organisation dedicated to transforming the lives of learners by expanding access to high‑quality online education. We work in close partnership with universities and leading education providers across Australia and the United Kingdom, supporting the development of innovative, student‑centred online programmes that make a genuine difference.

As a proud member of the SEEK Group, we benefit from the expertise and global reach of a world‑renowned digital leader — while maintaining the collaborative, people‑first culture that makes OES a great place to work. Our vision is bold: to become the world's most impactful enabler of education. We’re well on our way, and we’d love you to be part of that journey.

This is more than an operations management role — it is an opportunity to be the heartbeat of the student experience at OES.

As Manager of Student Operations, you will lead a function that touches every stage of the student lifecycle — from the moment a learner enrols to the day they graduate. Your team spans three interconnected areas:
Student Administration, Student Support, and Student Funding. Together, they are the operational engine that ensures students feel informed, supported, and set up for success at every turn.

What makes this role compelling is the breadth of the mandate. You will not simply manage processes — you will lead people, shape culture, and drive meaningful improvement across academic administration, retention, wellbeing support, and financial guidance. You will be the person who brings together compliance, care, and operational excellence in a way that makes a real difference to real learners.

The access and influence this role carries is equally significant. You will work closely with the Director of Academic and Operations, contributing to strategic planning and operational readiness for new programme launches and partner onboarding. Your insight will inform how OES develops its services and prioritises investment — because the best thinking about what students need will come from you.

You will also be the key operational contact for OES’s university partner — representing the function at senior levels, providing performance insights, and helping to ensure the partnership delivers on its promise to students. The relationships you build, the capability you develop, and the culture you establish will carry your fingerprints for years to come.

This role demands someone who can balance student advocacy with financial governance, manage the peaks and pressures of the academic calendar with composure, and lead a team through complexity with clarity and purpose. Someone who understands that operational excellence and genuine student‑centricity are not in tension — they reinforce each other.

If that sounds like the kind of work you do best, we would love to hear from you.

Everything OES does is built around one goal: helping learners access education that changes their lives. In this role, you will feel that purpose every day — because the service your function delivers is what makes those programmes possible for students. But you will also make a different kind of impact. You will be shaping how student operations runs at OES, building the capability of a team, and leaving the function stronger, smarter, and more student‑focused than you found it.

That is not something every role can offer.

OES is backed by the SEEK Group — a global leader in employment and education with the scale, resources, and ambition to match. That means you will have the backing of a world‑class organisation behind you, while still working in a close‑knit, people‑first team where your contribution is visible and valued. It is a rare combination: the security and reach of a global business, with the energy and pace of a team that is still building.

OES is a forward‑thinking organisation that invests in the people who help it grow — and this role is a strong example of that. You will have direct access to senior leadership, real…