Childline Practitioner Universal

Position

Childline Practitioner (Universal) – full time (35 hours) in Childline Birmingham.

Support volunteers and children through phone, text and online channels. Lead safeguarding decisions on shift, coach volunteers, deliver supervision, training and feedback.

• Assist volunteers during shifts by providing counseling support and ensuring adherence to safeguarding protocols.
• Respond to contacts from children and young people as a Universal Practitioner.
• Make on‑shift safeguarding decisions and record them accurately.
• Provide post‑shift coaching, supervision, feedback and training to volunteers.
• Maintain high quality service standards and report on performance.
• Work within a hybrid rota – 6‑week pattern covering morning, daytime and evening shifts, including weekend work one in every three weeks.
• Benefit from a 7% rota allowance on top of basic salary.

• Strong background working with children and young people in a safeguarding context.
• Commitment to Childline mission and values.
• Passion for supporting others, especially in emotionally challenging situations.

You will be part of a dedicated team, deliver a vital service with statewide impact and have opportunities for professional development.

The NSPCC is committed to equality and diversity and encourages applications from all genders, ethnicities, religions, disabilities and other characteristics in accordance with legal requirements.