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Childline Practitioner Universal

Job in Birmingham, West Midlands, B1, England, UK
Listing for: National Society for the Prevention of Cruelty to Children
Full Time position
Listed on 2026-06-18
Job specializations:
  • Education / Teaching
    Child Development/Support
Salary/Wage Range or Industry Benchmark: 40000 GBP Yearly GBP 40000.00 YEAR
Job Description & How to Apply Below

Position

Childline Practitioner (Universal) – full time (35 hours) in Childline Birmingham.

Role Overview

Support volunteers and children through phone, text and online channels. Lead safeguarding decisions on shift, coach volunteers, deliver supervision, training and feedback.

Core Responsibilities
  • Assist volunteers during shifts by providing counseling support and ensuring adherence to safeguarding protocols.
  • Respond to contacts from children and young people as a Universal Practitioner.
  • Make on‑shift safeguarding decisions and record them accurately.
  • Provide post‑shift coaching, supervision, feedback and training to volunteers.
  • Maintain high quality service standards and report on performance.
  • Work within a hybrid rota – 6‑week pattern covering morning, daytime and evening shifts, including weekend work one in every three weeks.
  • Benefit from a 7% rota allowance on top of basic salary.
Qualifications
  • Strong background working with children and young people in a safeguarding context.
  • Commitment to Childline mission and values.
  • Passion for supporting others, especially in emotionally challenging situations.
Benefits

You will be part of a dedicated team, deliver a vital service with statewide impact and have opportunities for professional development.

EEO Statement

The NSPCC is committed to equality and diversity and encourages applications from all genders, ethnicities, religions, disabilities and other characteristics in accordance with legal requirements.

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