L&D Facilitator

Role overview: L&D Facilitator – Birmingham / Hybrid working approx. 10 days per month in the office. Currys Academy – Fort Dunlop, Birmingham, B24 9FD
. 12 months Fixed Term Contract or Secondment. Full Time. Grade
3. Hours – 39 per week across a 7‑day schedule including some weekends.

We’re looking for an engaging and creative L&D Facilitator to join our Learning & Development team in a unique, dual‑focused role. You’ll divide your time between delivering exceptional induction programmes through our Academy and enhancing the capability of our Gaming Expert colleagues across the business. This is a hands‑on role for a confident facilitator and learning designer who is passionate about bringing learning to life and helping people grow.

• Deliver engaging and inspiring induction programmes for new Currys colleagues, both virtually via Microsoft Teams and face‑to‑face at the Academy, Fort Dunlop.
• Build the confidence and capability of front‑line colleagues during their first 180 days, enabling them to effectively sell, serve and support customers.
• Develop and maintain strong, proactive relationships with key stakeholders across our Retail estate.

• Support the delivery of the Gaming Expert blended learning programme, ensuring colleagues receive timely and relevant learning experiences.
• Assist in planning, coordination and execution of large‑scale learning events throughout the year, from logistics through to facilitation.
• Design and deliver engaging virtual learning sessions in partnership with suppliers, running up to ten sessions annually.

• Some experience within a Learning & Development environment.
• Ability to design, deliver and evaluate effective learning programmes.
• A confident, engaging facilitation style with the ability to inspire and bring learning to life.
• Strong stakeholder management skills, with the ability to build relationships and collaborate effectively with commercial teams, suppliers and senior partners.
• A genuine passion for technology, particularly gaming and a drive to help others build their knowledge and confidence.
• A professional qualification in learning design, delivery or capability development (e.g. CIPD), or current pursuit of one, is desirable.

• Performance‑related bonus.
• Competitive pension scheme.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Join our team and we’ll support you every step of the way, helping you develop the career you want with new opportunities, ongoing training and skills for life. Your work will make a real impact on people and the planet, as we are the biggest recycler and repairer of tech in the UK. We are committed to inclusion and diversity and offer support during the application process if needed (email  for assistance).