Senior Education Support Administrator - School of Engineering Grade 5

Role Summary

At the University of Birmingham, students are at the heart of all we do. You will join a professional services team which is passionate about providing excellent administration support for students and staff. Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our teaching and research programmes for students.

You will work closely with a diverse group of people including managers, academic staff and students to deliver the annual cycle of teaching and learning related activity.

• School/Department:
  School of Engineering
• Location:
  
  University of Birmingham, Edgbaston, Birmingham UK
• Full time, fixed term contract up to 2 years
• Grade: 5
• Salary: £30,062 to £31,900 per annum, with potential progression to £35,883
• Closing date: 28 June 2026

If you have questions regarding the position or want to hear more about the role, there is a Senior Education Support Administrator Zoom Info Session on Wednesday 24 June at 12:00. This informal session will include input from the hiring manager and a current staff member. If you would like to attend, register using the link below.

Registration: (Use the "Apply for this Job" box below). Pg

People are at the heart of what we are and do. The University of Birmingham is a long-standing part of the City of Birmingham and the wider region, recognised as a leading global university. We aim to attract talented people from across the city and beyond, support their success, and celebrate their achievements.

We are committed to helping staff develop through sector-leading Birmingham Professional programme, offering development opportunities and encouragement to reach their full potential. With almost 5,000 professional services roles in Edgbaston and in our Dubai campus, there are many opportunities to grow your career at the University.

We value diversity and foster an inclusive environment where diversity is at the heart of who we are and how we work. We offer flexible working arrangements where possible and provide a generous benefits package including 40 days annual leave, one paid volunteering day per year, occupational sick pay, a pension scheme, and three subsidised nurseries.

The University is situated in leafy Edgbaston with excellent transport links and on-site facilities including a sports centre, shops, cafés, an art gallery, a museum and botanical gardens. Learn more about the benefits of working for the University of Birmingham.

• Act as primary contact for academic staff involved in the Schools’/Programmes’ learning and teaching, providing expert guidance and escalating queries as needed.
• Deal with higher profile contacts on own initiative.
• Support your team to plan, organise, maintain and deliver activities enabling the successful delivery of programmes; in some teams this may involve line management responsibility.
• Take responsibility for more complex tasks related to welcome, induction/re-induction, attendance monitoring, timetabling, placements, examinations, progression and graduation.
• Contribute to the development and implementation of operational processes.
• Prepare and deliver management and institutional reports, including complex data requests from multiple sources.
• Compile, analyse and interpret large data sets and generate reports or identify required actions.
• Support the development of systems and procedures for day-to-day School/Programme administration.
• Review and update key documentation on a regular basis.
• Support periodic quality assurance audits and report on School/Programme compliance; propose and implement remedial actions.
• Provide a professional secretarial service to relevant committees and meetings.
• Proactively identify ways to enhance the curriculum and student experience with recommendations as appropriate.
• Manage all data in accordance with University policy and Data Protection Regulations.
• Promote equality, diversity and inclusion in line with current legislation and University policies.
• Undertake other duties as assigned by the management team in support of complex…