Student Success Tutor

Department: Student Support

Location: Birmingham (On‑Site)

Type of

Contract:

Permanent

Salary: £32,000 per annum

GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our vision is to change lives through education.

Student Success Tutors (SSTs) provide direct support for assigned students and groups, including student meetings, proactive holistic support, coaching, and indirect support via email, phone, and tracking of academic performance in collaboration with the Faculty Manager.

They collaborate within the faculty and across departments to triage student problems and direct them to specialist services, ensuring an excellent experience for all students throughout their learning journey.

They help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly.

• Support students in and outside of the classroom to increase student outcomes such as attendance, submission rates, MEQ completion rates and satisfaction.
• Have excellent working knowledge of GBS policies, procedures, academic regulations, and extenuating circumstances for the assigned partnership (e.g., intercalation/top‑up opportunities).
• Be proactive in identifying and supporting students at risk, including finding students before or after class, calling them, and following up once support initiatives are implemented.
• Support students with workload management and life organisational skills.
• Contribute during faculty student monitoring meetings, offering information and insight, actively following up on cases and reporting back.
• Guide and signpost students towards further support as necessary, ensuring relevant help is in place.

• Experience working in FE/HE and in academic coaching.
• Experience in a widening participation environment or as a teaching assistant.
• Bachelor’s degree.
• Effective people, organisational and conflict‑management skills.
• Ability to be flexible to work days, evenings and weekends as required.

• Evidence of performance to the highest standards of professionalism within a student‑focused service approach.
• Excellent communication skills (verbal and written).
• Committed team player able to work under pressure to tight deadlines.
• Demonstrate a proactive outlook to work.

• 25 days annual leave, plus 8 public holidays.
• 1‑day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible benefits such as Cycle to Work, Workplace Nursery, Techscheme, and more.
• Perks@Work discount platform, wellbeing centre, and more.
• Reward and recognition programme.
• £500 award for employee referral scheme.
• Discretionary annual performance bonus.

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

Please note: this role is not eligible for sponsorship.