Student Coach

• Help students feel confident, connected and capable throughout their learning journey
• Build trusted relationships with students through one-to-one coaching, virtual meetings, webinars and small-group workshops
• Support students with encouragement, planning, and clarifying career directions
• Play an important part in shaping the student experience across the full lifecycle
• Provide valuable insights on student engagement and support
• Collaborate closely with Student Success, Academic Quality, and partner university teams to ensure comprehensive support
• Manage your own outreach caseload and follow through on actions
• Contribute to measurable improvements in student outcomes

• Experience in student support, coaching, mentoring or engagement roles
• Strong interpersonal, motivational and coaching skills
• Confidence delivering one-to-one phone-based and virtual coaching sessions
• The ability to build rapport, inspire confidence and help students identify practical next steps
• An empathetic, proactive and resilient approach to supporting students through challenges
• Strong organisational skills, with the ability to manage a caseload and complete follow-up actions reliably
• The ability to recognise when a student may need more specialist academic, welfare, funding or careers support, and to elevate or signpost appropriately
• An understanding of employability, career progression or student development principles, which would be desirable
• Experience using CRM systems;
  Salesforce experience would be an advantage
• A highly motivated, student-centred approach and a commitment to delivering excellent support

Demonstrates strong interpersonal and coaching skills to effectively support and guide students through their learning journey. Utilizes organizational abilities to manage caseloads and ensure timely follow-up actions while fostering a student-centered approach.

• Student Support Experience
• Coaching Skills
• CRM Systems Experience
• Organizational Skills
• Empathetic Approach

• Student Engagement
• Career Development Principles
• One-to-One Coaching
• Virtual Coaching
• Follow-Up Actions

• Interpersonal Skills
• Motivational Skills
• Proactive Approach
• Resilience
• Rapport Building

• Student Success
• Academic Quality
• Career Progression
• Student Development
• Outreach Caseload

• Salesforce