Programmes Associate - ECT

Programmes Associate - ECT

Final date to receive applications: 9 August 2026

Department: Early Careers Teaching

Employment Type: Permanent - Full Time

Location: Birmingham

Reporting To: Delivery Partner Lead

Compensation: £26,228 / year

We’re looking for someone who understands what excellent customer service looks like and is passionate about supporting others. As Programme Associate in the Early Career Teacher (ECT) faculty, you’ll play a key role in making sure our programmes run smoothly and our stakeholders have the best possible experience from start to finish.

You’ll be part of a collaborative team, responsible for the operational delivery of one or more cohorts or programmes. You’ll support delivery partners by responding to queries, solving problems, maintaining accurate records and supporting reporting requirements, with a positive and professional manner.

You’ll work closely with colleagues across Ambition Institute to share information, coordinate activity and maintain high standards. You’ll help us keep getting better, by spotting opportunities to improve our processes and sharing feedback from those we support.

• You have experience in a customer service or programme delivery role, ideally in education or a related sector.
• You’re organised and methodical, with a keen eye for detail.
• You communicate clearly and confidently, both in writing and in person.
• You enjoy solving problems and finding ways to improve processes.
• You work well in a team and build strong relationships with colleagues and stakeholders.
• You’re committed to our vision of giving every child the best start in life.

Who are Ambition Institute?
A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.
At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.
That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

• Support with stakeholder engagement, answering queries and building effective relationships
• Support programme delivery and attend events
• Create and maintain excellent stakeholder journey experiences
• Maintain and monitor accurate and up to date stakeholder records and information

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to Delivery Partner Lead. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.

Essential Our successful candidate will, of course, demonstrate their commitment to the mission to improve the education and outcomes of children from disadvantaged backgrounds. They will also be able to demonstrate the following qualifications, knowledge, skills, and experience:

• A good understanding of customer service delivery and best practice
• Good organisation, planning and prioritisation skills
• Strong attention to detail
• Good communication skills (written and oral)
• Ability to use own initiative
• Able to respond positively and flexibly to change and/or to challenging situations with a desire to seek solutions and make improvements
• Strong team player with the ability to work independently and seek advice where required
• Able to accurately record, monitor and analyse data
• Committed to equality and diversity

• Previous experience of using CRM systems, e.g. Salesforce
• Previous customer service work experience ideally…