Admissions Officer

Description

We’re seeking someone with a strong understanding of customer service and best practice to join our Admissions team as an admissions officer (internally known as admissions associate). This is a full-time position.

Final date to receive applications: 8 September 2026

Department: Admissions & Operations

Location: Birmingham

Compensation: £26,228 / year

• Making calls and sending emails to current applicants.
• Responding to queries promptly and professionally.
• Supporting the development and delivery of communication strategies.
• Maintaining accurate data and running key processes to keep the applicant pipeline moving.

Your work will help more educators access professional development opportunities, shaping the future of education for children from disadvantaged backgrounds.

A great teacher changes the future every day. Especially for children who have had a tough start in life, a teacher can be the critical factor in their success.

At Ambition Institute we help schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.

That’s how we’ll make sure every child gets a great education and the best possible start in life.

• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

• Provide excellent customer service by responding promptly and clearly to queries, resolving applicant issues, and collaborating with colleagues to deliver a seamless journey.
• Manage and convert applicant pipelines through effective communication, including handling enquiries, sales campaigns, and calls, while clearly explaining programme details and admissions criteria.
• Use systems such as Pardot and Salesforce to monitor communications, track applicant progress, and identify where additional support is needed.
• Maintain accurate data records, regularly update information, and contribute to continuous improvement by analysing reports and suggesting enhancements to processes and tools.

Working in a hybrid way, you’ll be attached to either our Birmingham, London or Manchester office and will report to Senior Associate, Admissions. In line with our current ways of working, you’ll be expected to be in the office at least 1 day a month, in addition to team days and this may be reviewed by Ambition.

Our successful candidate will, of course, demonstrate their commitment to the mission to improve the education and outcomes of children from disadvantaged backgrounds.

• They will also be able to demonstrate the following qualifications, skills and experience:
• Ability to identify own strengths and weaknesses and be open to feedback and improvement
• Strong attention to detail
• Ability to accurately record, monitor and analyse data
• A good understanding of customer service delivery and best practice
• Ability to manage a complex workload and able to balance potentially competing priorities
• Strong written and verbal communication skills
• Ability to clearly communicate and deliver processes
• Ability to spot issues, problem solve and elevate swiftly when necessary
• Ability to work collaboratively and independently with a high level of self-motivation
• Computer/IT skills and knowledge of Microsoft Office, including Word, Excel and Power Point
• Ability to use own initiative
• Able to respond positively and flexibly to change and/or challenging situations with a desire to seek solutions and make improvements
• Committed to equality and diversity

• Experience of working in the…