Pastoral Support and Administrator Apprentice

Job Title:

Apprentice Pastoral and Administrator Support

E-ACT Heartlands Academy | A Place to Empower Dreams

At E-ACT Heartlands Academy we are dedicated to going above and beyond, creating a culture of academic excellence that transforms individuals into well-rounded citizens and future leaders. E-ACT Heartlands Academy strives to be more than a school; it's a place where dreams take flight. Our mission is to provide a nurturing environment that empowers students to dream big, fostering a sense of purpose that extends beyond the classroom.

Our academy is not just about imparting knowledge; it's about fostering a transformative experience that prepares students for a lifetime of success.

Feeling inspired? Take a look here: https://he

Want to make a difference to young people?

Are you ready to embark on a rewarding journey within an educational community that values diversity, encourages collaboration, and celebrates excellence?

We are looking for an Apprentice - This maternity cover role will provide pastoral and welfare support to students, helping with attendance, behaviour, wellbeing and engagement, alongside administrative support for the pastoral team, record keeping and communication with students, families and colleagues.

• Provide administrative support to the pastoral team, maintaining accurate records relating to attendance, behaviour, safeguarding and student welfare.
• Assist with monitoring attendance and punctuality, producing reports and supporting follow-up communication with families.
• Support students within pastoral areas, helping to promote positive behaviour, wellbeing and engagement in learning.
• Assist with the organisation and delivery of student interventions, mentoring programmes and pastoral initiatives.
• Build positive and professional relationships with students, parents/carers and staff.

Apprentice Rate 1: £11,923.86 (FTE: £15,434.33)

32.5 hours per week, 39 weeks per year

Fixed Term for the duration of the course

• GCSE Grade 4/C or above (or equivalent) in English and Maths.
• Commitment to completing a relevant apprenticeship qualification.
• Experience of working as part of a team.
• Experience of using Microsoft Office packages.
• Strong organisational and administrative skills.

Join a trust that is going places!

At E-ACT, we believe every child deserves opportunity. Our ‘Opening Minds, Opening Doors’ strategy breaks down barriers and builds pathways to success; driven by purposeful leadership, collaboration, and innovation. We champion diversity, encourage a people-first culture, and ensure every voice is heard.

We are proud to lead system-wide change both locally and national - providing sector-wide support while transforming futures. Our achievements are recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, and also the TES Trust Leadership Award 2024. E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour, a testament to the impact of our people‑first culture and relentless drive for excellence.

With 37 academies and over 25,000 pupils, our dedicated staff make excellence possible. We prioritise wellbeing, tackle workload, and continuously raise the bar. We don’t just educate, we inspire ambition and empower every child to thrive.

Want to be a part of something extraordinary? Find out more at

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31…