Field Service Engineer - Printer Repairs

Field Service Engineer - Printer Repairs

Location:

Birmingham, England, United Kingdom

Apogee Corporation, an independent subsidiary of HP Inc, has 30 years of industry expertise supporting organisations of all sizes. We streamline IT needs through a single point of contact, leveraging the latest HP innovations and market‑leading service operations. Our core values—Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility—shape our culture and guide our actions. As an Equal Opportunity Employer, we celebrate diversity and foster an inclusive environment.

This role requires an Enhanced Disclosure and Barring Service (DBS) check. Because the position is exempt from the Rehabilitation of Offenders Act 1974, applicants must disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Employment offers are conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information.

We are committed to fair recruitment and consider disclosed information on a case‑by‑case basis.

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond promptly to customer service requests for the repair of business equipment.
• Perform fault diagnosis and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, provide detailed reports on work completed, and ensure acceptance of equipment condition and performance post‑service.
• Install equipment sold by the company and ensure optimal performance to customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables effectively to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. The role is fully remote at client sites, with occasional attendance at our offices required for team meetings and training.

• Experience as an engineer on multi‑function device (MFD) printers.
• IT knowledge with the ability to network devices and set up scanning functions.
• Ability to provide first‑class customer service with previous customer‑facing experience.
• Experience working in a target‑driven environment.
• Professional appearance and conduct at all times.
• Willingness to undertake training on new product lines, such as laptops and PCs.

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• 2 paid days off per year for voluntary work to support local communities.
• Staff reward scheme.
• Pension scheme.
• Life assurance 4 × salary.
• Sponsorship for professional development and memberships.
• Employee assistance programme, including access to a virtual GP and financial wellbeing support.
• Mental health first‑aider support programme.
• Cycle‑to‑work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

Apogee is dedicated to fostering a diverse and inclusive workplace and welcomes applicants from all backgrounds. We are open to discussing flexible working arrangements and will do our best to accommodate reasonable adjustments. If you have a disability or health condition requiring adjustments, please contact the Talent Team at 0345 300 9955.

Apogee reserves the right to close this advertisement or withdraw the role at any time. We encourage interested candidates to apply promptly to avoid disappointment.