Multi-Skilled Technician

Job Title

Multi‑Skilled Technician

Birmingham, England, UK

Data Centre Solutions

CBRE is the global leader in real‑estate services, leveraging the industry's most powerful knowledge base to meet commercial real‑estate needs worldwide. Our vision is to be a preeminent, vertically integrated, globally capable real‑estate service firm. We employ over 70,000 people in 48 countries.

CBRE Global Workplace Solutions (GWS) has a clear vision – to build a world class business. We aim to grow into broader markets throughout the UK & Europe, prioritising clients, talent, operational excellence and constant innovation.

• Support contract mobilisation, including CBRE QHSE implementation and risk management processes, and development/testing of operational procedures.
• Onboard and train engineering staff.
• Investigate and rectify technical faults.
• Participate in site scenario/best‑practice training and ensure systems are updated.
• Ensure routine maintenance of plant, equipment and systems meets and exceeds expectations and SLA.
• Ensure reactive repairs are undertaken safely and within appropriate timescales.
• Liaise with and support supervision of subcontractors.
• Maintain adherence to Permit‑to‑Work systems.
• Support the Account Manager with statutory compliance and record‑keeping for CBRE Quality Management System.
• Prepare Method Statements and Risk Assessments to ensure safe working practices.
• Supervise engineering subcontractors and verify contractual commitments and site operating procedures.
• Provide a safe & healthy work environment and ensure compliance with all company and client policies.
• Respond to work interruptions, outages or emergencies in line with SLAs.
• Support and promote DCS Shield implementation and CERM Quantum adoption and compliance.

• Provide input for development of client improvement solutions.
• Further develop operating standards, processes and procedures.
• Identify and implement innovations across the contract to enhance performance and grow the team’s knowledge.

• Communicate high‑priority tasks and issues to end users, clients and CBRE management.
• Assist and enhance service delivery through best practice and effective use of site systems and equipment.

• Responsibility for own training requirements and development program, including competency assessments, critical services training and scenario exercises.
• Promote best practice and cultural carrier.
• Build and develop relationships with key business and account stakeholders.

• Understand, anticipate and deliver customer (internal and external) needs while building effective relationships and optimising contract performance.
• Respond positively to internal and external customers, often in a matrix environment, through effective communication and personal accessibility/credibility.

• Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications to “A” level (or equivalent).

• Computer literate, IT skills for key tasks and business reporting.
• Superior written and verbal communication and presentation skills.
• Organised and open to new ways of working to challenge inefficiencies.
• Team working and customer‑facing experience, good communicator with computer literacy.
• Experience in a running Permit‑to‑Work system and accountability for site works.
• Flexible working, ability to manage workloads.
• Self‑motivated and able to deliver under pressure.

• Previous experience in a service industry role.
• Part of a high‑performing team.
• Management skills to maximise the performance of staff directly or indirectly.

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Mid‑Senior level

Full‑time

Engineering and Information Technology