Service Planner

Service Engineer Planner

This role focuses on scheduling, coordinating, and monitoring service work of machinery and material handling equipment to ensure efficient operations that meets both customer and business needs. Working for a Telford based company, you will be part of a workshop and service engineering team concerned with the installation and maintenance of automated material handling equipment across the UK and Europe. The role involves direct liaison with customers, allocation of field service engineers, and accurate system updates.

Hours 8 – 5 Mon – Fri with am and pm paid 15 min breaks.

• Plan and schedule jobs, service calls, and projects for field service engineers; manage tight deadlines and maximise productivity.
• Allocate resources based on engineer's skills and availability; make recommendations to optimise efficiency.
• Serve as main contact for customers and engineers, handle job requests, provide updates, and maintain professional relationships.
• Keep scheduling systems up-to-date with accurate task, resource, and timing data.
• Track and report KPIs; collaborate with field engineers and support on-site activities.
• Identify and act on opportunities to streamline processes, improve first-time fix rates, and boost operational performance.

• Excellent written and verbal communication; capable of handling reactive service issues and escalating as needed.
• Skilled in scheduling systems and business software.
• Positive, proactive, and team-oriented attitude.
• Background in facilities maintenance, maintenance planning to include experience coordinating and planning engineers and scheduling diaries, reviewing reports and creating remedial schedules.
• Machine building and after sales support, material handling equipment or machine tools.
• Experience in facilities maintenance, food, FMCG or maintenance planning is advantageous.
• Current or recent experience working as service engineer planner, service coordinator, engineer planner, maintenance and stores planner, maintenance stores coordinator.

• Competitive salary of £32 – 35,000.
• Joining a friendly inclusive team offering support and excellent onboarding.
• 23 days annual leave + 8 bank holidays + 3 Christmas gifted days (with incremental increases for long service).
• 3% employee / 5% employer pension scheme, with salary sacrifice option.
• Healthcare, Insurance, and Life Assurance (10× salary).
• Regular company events.

If you are an experienced service engineer planner seeking a role with an established engineering company APPLY TODAY.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.