Service Coordinator

Job Title:

Experienced Engineering Service Coordinator

Location:

Birmingham (B76)
We are currently recruiting for an experienced Engineering Service Coordinator to join a busy and established service operation based in Birmingham.
This is a key role responsible for coordinating field-based engineers, managing daily workloads and ensuring customers receive a timely and efficient service. You will be responsible for scheduling repairs, breakdowns, maintenance visits and quotation appointments, while managing engineer utilisation and route planning across a designated geographical area.
The ideal candidate will have previous experience coordinating engineers within an industry such as automotive, material handling, plant hire, construction or a similar engineering environment.

Overview:

· Coordinate the daily schedules for field service engineers.

· Book and allocate repairs, breakdowns, maintenance visits and quotation appointments.

· Manage a designated geographical area, ensuring efficient route planning and engineer utilisation.

· Prioritise urgent breakdowns and respond to changing workloads.

· Liaise with customers to arrange appointments and provide service updates.

· Communicate with engineers throughout the day regarding job changes and priorities.

· Raise and process service jobs using the company management system.

· Monitor job progress and ensure work is completed within agreed service levels.

· Handle customer enquiries and resolve scheduling issues promptly.

· Work closely with customers and engineers to ensure smooth delivery of service.

· Maintain accurate service records and update job statuses.

· Balance engineer workloads to maximise productivity and customer satisfaction.

REQUIREMENTS:

· ESSENTIAL INDUSTRY RELATDED EXPERINCE - automotive / material handling / plant hire / construction or similar

· ESSENTIAL

EXPERIENCE:

strong field-based engineering coordination required

· Comfortable in fast-paced, process-driven environments.

· Highly organised, disciplined and target-driven.

· Proactive with the ability to work independently and take ownership.

· Experience using Kerridge / auto line

· Uk drivers licence

PACKAGE:

Salary: £28,000 - £32,000 (dependant on experience)
25 days plus banks increasing with service (upto 28 days)
Monday to Friday, 8am-5pm (40hrs)

Please note:

this will be a 2 stage Interview Process (1st stage teams - 2nd stage face to face)
Next steps:
If this sounds of interest - please contact Celi on (phone number removed) or apply today