Warrant Field Agent

Right across infrastructure, there's a requirement to not only maintain, but also renew and reimagine. Whatever stage you're at in your career, with us you'll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we're enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our  Metering team , you'll join the leading provider of metering services in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. Want to come and be a part of it?
The role of Warrant Field Agent is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by residential and business customers. The role is responsible for leading customer engagement and interactions whilst executing Revenue Protection, Debt Recovery and Faulty Meter warrants, ensuring a safe working environment for qualified meter workers and other field-based personnel to carry out any required works.
The postholder will be required to gather evidence and provide all necessary information to clients to support any subsequent actions. In addition to warrant activity, the role will support a wider range of field operations, including Revenue Protection visits, nonintrusive meter inspections, welfare checks, site investigations, customer engagement visits and any other activities required by Seeka to support operational and business objectives.

Key Responsibilities    Help maintain a leading health and safety culture ure a safety first approach for themselves, colleagues and customers.
Execute Revenue Protection, Debt Recovery and Faulty Meter/Safety warrants in accordance with company procedures and relevant legislation.
Visit customer premises to investigate suspected instances of abstraction of electricity and theft of gas.
Conduct Revenue Protection visits to carry out nonintrusive meter inspections, site investigations and welfare checks as required.
Support customer engagement and recovery activities at residential and commercial premises.
Establish facts and demonstrate resilience in circumstances where deception, disputes or challenging situations may exist.
Gather, record and submit accurate evidence, statements and reports to support client and legal processes.
Deliver excellent customer service while representing Seeka professionally, demonstrating empathy and professionalism in all customer interactions.
Negotiate appropriate outcomes with customers and clearly communicate processes, obligations and potential next steps.
Build and maintain effective working relationships with engineers, police, court staff, local authorities, meter readers and other stakeholders.
Represent Seeka as a professional witness in court, presenting facts clearly, accurately and confidently when required.
Proactively manage relationships between Seeka, industry organisations and local authorities.
Undertake any other non-technical field-based duties and operational activities reasonably required by Seeka to support service delivery and business needs.
What You'll Bring to the Role    Understanding and experience of recovery activities within the utilities industry.
Experience in leading warrant execution visits and field-based customer interactions.
The ability to communicate effectively with customers, colleagues and stakeholders at all levels.
Strong investigative, problem solving and decision-making skills.
Strategic thinking and sound judgement when dealing with complex situations.
Strong influencing, negotiation and conflict handling skills.
Effective stakeholder management and networking abilities.
Excellent planning, organisational and report writing skills.
The ability to establish facts through effective questioning and evidence gathering.
A customer-focused approach with the ability to remain professional in challenging environments.
Full UK Manual Driving Licence.
Understanding of supply licence conditions relevant to energy theft (desirable).
The ability to identify theft of gas and…