Deputy Attractions Manager Operations

Bright Bear HR Consultancy is proud to be recruiting on behalf of a leading events operator in Birmingham as they launch a brand-new immersive family attraction. This is a rare opportunity to join a fast-growing, guest-focused entertainment experience in a highly visible leadership role.

We are seeking an energetic and hands-on Deputy Attractions Manager to help deliver world-class guest experiences every day. If you thrive in a fast-paced environment, love leading frontline teams, and are passionate about operational excellence, this could be the perfect next step in your career.

As Deputy Operations Manager, you will play a key role in ensuring the attraction runs smoothly, safely, and consistently to the highest standards. You’ll be present on the floor, leading from the front, supporting teams, managing guest flow, and responding to operational challenges with confidence and calm.

Working closely with the Senior Operations Manager, you’ll help drive guest satisfaction, service standards, and commercial performance across all areas of the operation.

• Maintain a constant on-floor presence, overseeing daily operational flow, queue management, staffing deployment, and incident response
• Monitor guest feedback and online sentiment, identifying opportunities to enhance the guest journey
• Ensure the attraction is consistently clean, well-presented, and maintained to brand and safety standards
• Lead by example in service and sales, supporting commercial targets through retail, admissions, and up-sell performance
• Coach, motivate, and develop frontline colleagues, identifying training needs and supporting continuous improvement
• Act as building lead during emergencies, with strong knowledge of crisis, evacuation, and safety procedures
• Support daily opening/closing procedures, team briefings, and KPI handovers
• Liaise with technical, facilities, retail, and production teams to ensure seamless delivery
• Assist with labour forecasting, scheduling, payroll support, and operational budget management
• Identify cost efficiencies while maintaining exceptional guest experience standards

We’re looking for a confident operational leader with a passion for guest experience and team development.

You’ll ideally bring:

• Experience in a guest-facing operation within attractions, themed entertainment, leisure, or hospitality
• Strong leadership presence and the ability to inspire frontline teams
• A genuine passion for creating memorable guest moments
• Experience coaching and developing teams in a service-driven environment
• The ability to stay calm and solutions-focused under pressure
• Excellent communication and interpersonal skills
  
  A proactive, hands‑on approach with strong attention to detail

Alongside a competitive salary, you’ll enjoy a fantastic package of benefits, including:

• A fun, supportive and creative team environment
• The chance to work and perform in a high‑profile immersive family attraction
• Free lunch when working
• Free Parking
• Exclusive discounts and many more great benefits

This is an exciting opportunity to join an immersive attraction at the heart of Birmingham’s entertainment scene, where no two days are the same, and where guest experience is at the centre of everything.

You’ll be part of a supportive leadership team, helping shape the daily operation and ensuring every visitor leaves with unforgettable memories.

Apply now and help us bring this world to life.