Duty Manager | Gladiators

About us

We’re an award-winning, global production and creative agency creating live experiences that stay with you for a lifetime. We produce some of the biggest and most highly acclaimed events across the Middle East and Europe, with the biggest artists from across the world. Find out more at:

Reporting to the Venue Management Team, the Duty Manager is responsible for assisting with the delivery of the day-to-day operational management of the Gladiators Experience, the brand new immersive event at the Birmingham NEC.

A key supporting role, The Duty Manager will work closely with the Venue Management Team to drive the overall success of the event, coordinating across all functional departments to ensure a seamless operational delivery and strong commercial performance.

The Duty Manager will assist in the integration of the core functions of the event, stepping in to support operations, commercial activity and customer service in the absence of the Venue Manager and/or the Assistant Venue Manager, providing a strategic and hands‑on presence during show times.

• Working alongside the Venue Manager to support the daily operations of the event, ensuring all departments are aligned fully briefed and show‑ready

• Taking responsibility for event operations in the absence of the Venue Manager and/or the Assistant Venue Manager and ensuring the safe and commercially successful delivery of the event

• Step in as on‑site decision maker during live operating hours in the absence of the Venue Manager

• Make sure all areas are properly covered throughout each show day, moving staff where needed, managing break cover and handling absences to keep things running smoothly and efficiently.

• Assist in delivering comprehensive pre‑show briefings to the wider team, clearly communicating key operational updates, targets and expectations

• Maintain high standards of customer service across all departments and work closely with the Customer Service Manager for consistent service delivery.

• Act as escalation point for complex complaints or sensitive customer issues.

• Collaborate with the Management Team to review feedback and implement continuous improvement initiatives to maximise ticket sales

• Collaborate with the Health & Safety Manager to implement and comply with show audit procedures and Health & Safety standards

• Support the delivery of commercial objectives across ticket sales, upsells and retail

• Maintain strong communication across all channels to ensure cohesive team work and efficient problem solving

• Extensive experience as a Duty Manager, Venue Supervisor, or Assistant Operations Manager preferably within a large capacity venue or within the events industry

• Demonstrable experience supervising multi-disciplinary teams in high pressure and live operating environments

• Proven ability to supervise high customer throughput environments

• Strong leadership skills and ability to motivate teams

• Effective communication skills both written and verbal

• Strong understanding of UK Health and Safety legislation

• Clear, confident communicator, both written and verbal

• Passionate about delivering high quality customer service with a strong customer focus approach

• Flexible availability with the ability to be on‑site for all events including on evenings and weekends

• Experience with participatory or physical interactive attractions

• Experience managing family focussed events

Rate dependent on experience and will be discussed at the offer stage.

Any sickness, holiday or any other absence will be taken as unpaid leave and will be deducted from this monthly figure, based on a pro rata figure.

Freelance agreement until the end of August 2026.

Applicants must be available for all of the below dates:

Onsite attendance will be required for 3 to 4 days from the 10th July through to the end of August during live show dates.

Up to 1 day may be required at the beginning of September.

Please note that the above schedule is indicative and subject to change in line with operational requirements.

Friday 10th July 2026.

• Onsite working days will be carried out at the NEC Arena in Birmingham.

• Please note that accommodation is not provided, therefore applicants must be local to Birmingham or have accommodation available to them throughout the duration of the agreement.

Onsite hours vary in length but are generally 8:30am – 18:45pm (this will also include weekends)

Full working hours to be discussed at the offer stage.