Cloakroom Assistant

JOB DESCRIPTION

Are you a friendly, organised individual with a passion for delivering excellent customer service? Would you like to work in a fast-paced, dynamic casino environment?

Resorts World Casino is currently recruiting for a part-time Cloakroom Assistant to join our team. This role requires working 16 hours per week on Fridays and Saturdays.

You will be responsible for providing a professional and welcoming cloakroom service to our customers, ensuring their belongings are handled safely and efficiently whilst maintaining high standards of organisation and cleanliness.

• Delivering a warm and professional welcome, assisting all customers in a polite and friendly manner.
• Managing customer belongings, ensuring items are securely stored, well‑organised, and returned promptly.
• Maintaining the cleanliness and hygiene of the cloakroom area at all times.
• Communicating effectively with both customers and colleagues in a professional manner.
• Demonstrating excellent organisation and timekeeping skills.
• Reporting customer queries or complaints promptly and appropriately.
• Adhering to all company procedures, including Health and Safety regulations.
• Working collaboratively as part of the wider casino team, building positive working relationships.
• Showing flexibility and a positive attitude towards changing priorities, procedures, and shift patterns, including weekend working.

In return for your commitment, we offer a competitive salary, development opportunities, and a wide range of employee benefits – read more details below.

• Online Discount portal
• A range of “flexible benefits”
  * you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on‑site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on‑site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

* subject to eligibility

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.