Team Member, Entertainment & Gaming

Mecca Acocks Green, Stockfield Road, Birmingham, United Kingdom

Posted Monday 22 June 2026 at 00:00 | Expires Friday 31 July 2026 at 23:59

Competitive Salary: £12.71 per hour + Amazing Perks!

• Hours:
  
  Real contracts from 8–35 (no zero‑hour contracts)
• Rewards platform
• 50% off food & soft drinks (you +
  3)
• Pension & Life Assurance
• Company Sick Pay
• Uniform provided

As a Team Member, you’ll be the friendly face on the floor – making customers feel welcome, serving great food & drink, and keeping the buzz alive from the first hello to the final game. You’ll follow clear standards, support across different areas, and raise issues when needed.

• Guest moments: greet, serve, and support customers so every visit feels special.
• Service delivery: keep queues moving, tables clear, and the venue tidy; reset quickly between sessions.
• Game support: help customers understand how our games work and keep energy high around the venue.
• Safety & compliance: follow health & safety, food hygiene, licensing and safer‑gambling procedures; challenge age‑restricted behaviours confidently; report incidents promptly.
• One‑team mindset: communicate clearly with colleagues and jump in where needed – front of house, floor, food & beverage, cleaning – so service flows smoothly.

• Customer‑first attitude with great people skills; friendly, upbeat, and helpful.
• Pace & focus in a busy environment; organised with good attention to detail.
• Team player energy – clear communication and willingness to learn on shift.
• Experience:
  
  previous customer‑service experience in hospitality/retail/leisure is helpful but not essential; full training provided.

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. If you require a reasonable adjustment to be made, please let us know ahead of your interview.