Customer Service Assistant

Vita Student are launching four brand-new residences across the UK & Spain, giving students even more choice across the UK and Europe while setting a new standard for premium student living. The openings in Edinburgh, Birmingham, Newcastle and Madrid reflect Vita Student's continued commitment to exceptional locations, contemporary design and an all-in living lifestyle that supports both academic success and wellbeing.

All four buildings provide a wide range of studio room types, vibrant hub spaces, dedicated study areas and fully equipped 24/7 gyms. Combined with Vita Student's supportive on‑site teams and community‑focused approach, these features deliver the premium living experience students expect.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

We run our student‑experience events 5 nights a week (days may vary Monday – Sunday). On‑site events can include activities such as cocktail/mocktail making, crafting, yoga, fitness classes, beauty and skincare lessons, games nights etc. We also host off‑site events such as bowling, crazy golf, and exclusive events such as VIP personal shopping experiences, delivered collaboratively with premium‑brand partners.

• Promote events, garnering resident interest and confirming guest list attendance.
• Prepare & deliver events with a lively and vibrant approach.
• Close down events, cleaning and tidying all equipment and products as required.

Flexibility:
Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

• 28 days paid holiday (pro‑rated) including England & Wales Bank Holidays.
• Birthday off – we insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a meaningful way.
• Perkbox – all employees receive a Perkbox account, enabling them to choose lifestyle perks such as cinema tickets, supermarket savings and daily coffee.
• Royal London Pension – Vita Group contributes a financial value of 3% of salary to your pension pot in addition to a 5% employee contribution.
• Parties & events – host parties and events each year, encouraging colleagues to celebrate success together.
• Recognition programmes – employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.
• Career development – a thorough induction and learning & development programme with Bronze, Silver, Gold & Platinum training & recognition schemes.
• 24/7 Employee Assistance – confidential support and guidance for personal or work‑related issues.

All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.

Right to Work & DBS – All offers of employment are subject to satisfactory pre‑employment checks which will include Disclosure & Barring Service (DBS) checks.

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• Event management experience would be a significant advantage, however full training is provided.
• Hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Technologically astute to support a variety of technology systems and software.
• Excellent communication skills. English will be the primary spoken language; multi‑lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements; reasonable adjustments considered where required.