Venue Operations Coordinator - KERB Events

Venue Operations Coordinator - KERB Events

Department: Operations

Employment Type: Permanent - Full Time

Location: West Midlands

Reporting To: Operations Manager

Compensation: £30,000 / year

We’re looking for a Venue Operations Coordinator to join our Stadium Venues team, helping us optimise operations across our Midlands sites.

In this role, you’ll play a key part in the day-to-day delivery of events at Birmingham City Football Club, Aston Villa, and Leicester Tigers
. From coordinating site plans and event summaries, to liaising with traders, staffing agencies, and our on-site partners at Levy UK&I, you’ll help ensure every detail is in place. You’ll also support in maintaining the quality of our food and beverage offer and getting venues event‑ready, so we can consistently deliver the exceptional hospitality experiences KERB is known for.

This is a brilliant opportunity for a hands‑on, detail‑oriented operator who’s eager to learn and grow into a venue lead role. You’ll bring strong organisational skills, a can‑do attitude, and the ability to juggle multiple priorities, all while gaining invaluable experience at some of the UK’s most iconic sporting venues.

If you’re looking for a role where your work has a direct impact on unforgettable event experiences
, we’d love for you to join us and help shape the next chapter of KERB Events.

• Building and developing strong relationships with venue teams
• Supporting all Midlands venues including logistics, staffing, accreditation, stock movement and bar support where required
• Coordinating with the KERB Operations team to plan and deliver bar services across Midlands venues
• Supporting with staff briefings, ensuring all variable staff have a clear understanding of the event deliverables
• Supporting in overseeing food and bar service operations on‑site during events
• Building relationships with staffing agencies
• Supporting venue interactions to ensure smooth event execution
• Loading in food vendors on event days and ensuring the venue has the curated trader line‑up, build schedules and due diligence paperwork
• Managing trader communications both pre, during and post events
• Supporting pre‑event and post event comms both with the internal team and our food traders
• Collaborating with the KERB Operations team to expand KERB’s offerings and identify new opportunities
• Monitoring and reviewing food and trader performance to ensure quality and efficiency
• Ensuring our bars are best in class and maintained throughout the events
• Stock Oversight:
  Monitor stock levels for drinks, and supplies, ensuring appropriate stock is available for each event
• Learning and developing on‑site H&S procedures and food safety standards
• Promoting a culture of safety and compliance within the team and at events
• Supporting the wider business where required (travel maybe required)
• Being available for weekend and evening work to support the events and operations is essential

• Experience in event and project management within a venue
• Knowledge in bar management and beverage service
• An understanding and passion for our values and culture and mission
• Confidence under pressure, with the ability to stay focused and adaptable
• Approaching challenges with a positive, solution-oriented mindset
• Exceptional communication skills, with the ability to effectively engage with a diverse range of stakeholders
• Proactive and self-motivated
• An understanding of food and drink operations, with a passion for the industry
• Proficiency with EPOS systems; familiarity with Good Till is a plus
• Strong interest in the food and drink sector
• Valid and clean driver's licence, with a willingness to travel and work weekends as required
• Genuine enthusiasm for exceptional food and drink experiences
• Able to work weekday nights and weekends as the business needs when fixtures and event dates are released.

• Experience with / a solid understanding of working with independent food traders

• Generous F&B discount across KERB food and drinks
• 25 days holiday (excluding bank holidays) + birthday day off
• Health Cash Plan (Medicash)
• Personal Wellbeing Allowance (Juno)
• CODE App Membership
• Private Medical Insurance (Vitality)
• Employee Assistance Program (EAP)
• Cycle To Work scheme
• Annual season ticket loan
• Enhanced maternity/paternity/adoption leave after 2 years
• Disability Confident Committed employer
• A Best Companies accredited employer

As part of our values, we are dedicated to fostering a culture of inclusivity  actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.