Ticketing Assistant

Job Summary

Company:
Academy Music Group

Department:
Ticketing

Location:

O2 Academy Birmingham

Reports to:

AMG Ticketing Manager

Working Hours:

Full time

Job Type: Permanent

The Ticketing Assistant is a key role in the day to day running of the Ticketing Department and will contribute to the effective running of our core business objectives and commercial targets. The role demands flexibility working to numerous deadlines throughout the day. You will need to maintain a high level of accuracy and efficiency whilst assisting with all aspects of ticketing for the company.

This role requires high levels of motivation and passion for the entertainment industry.

The AMG Ticketing department is the central point of contact for 20 Academy Music Group venues across the country. We assist the venues with all ticketing matters, working with senior management and our ticketing partner. The successful candidate will be part of a busy team which helps keep the ticketing operations at all venues running consistently and smoothly while offering advice and support.

• Experience in ticketing platforms/systems and box office environment (preferred but not essential)
• Proficient in Microsoft Office packages specifically Excel and Outlook
• Strong communication skills
• Outstanding attention to detail
• Professional conduct when handling sensitive and embargoed info

• Passion and enthusiasm for the live events industry
• Willingness to build positive working relationships
• To deliver and maintain accurate information and reporting
• Ability to work to deadlines demonstrating excellent time management skills
• Ability to work collaboratively alongside the managers in a shared inbox
• Ability to take initiative and work flexibly throughout the day
• Maintain good working relationships with external clients and outlets

• Assisting with the management of the Priority site and working with the partnerships team to ensure the delivery of our partners' requirements including accurate and timely reporting.
• Monitoring all on-sales which impact on the Priority site.
• Producing regular allocation and presale statistics for presentation to our partners and the Finance department.
• Collating and sending venue ticket sales to the relevant distribution list as instructed.
• Working alongside others in a positive and helpful way, carrying out ad hoc duties as directed by management.

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.

AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders:
Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

Final date to receive applications: 1st September 2026. We reserve the right to close applications at any time.