Assistant Venue Manager

Established in 1994, our award-winning venues have been hosting events for over 30 years, including comedy, music, drag, podcasts, talks/Q&As & spoken word. Described by The Guardian as "enormously well-regarded", we pride ourselves on a commitment to excellence & innovation in live events.

We are committed to diversity and inclusion, and are keen to attract people of different backgrounds, perspectives and experiences. We particularly encourage applications from historically underrepresented communities for all roles. Just like our venues are designed for everyone, so is our workplace, and we work hard to create an inclusive culture for everyone.

Salary £28k-30k pa - dependent on experience and suitability for role.
Bonus scheme available after 1 years' service - dependant on performance.
This role is on a full‑time contract of up to 48 hours per week, subject to successful completion of a 6 month probationary period (please note weekly hours will fluctuate seasonally with demand).
28 days annual leave per year - none to be taken in November or December.

Originally the first purpose‑built comedy venue outside London, Glee Birmingham was the original venue in the group and is one of the most respected venues of its type in the world, setting new standards in entertainment and hospitality. Glee Clubs are the market leader in comedy clubs and are building a notable reputation in music, cabaret and other special events. A slowly growing business, The Glee Club aims to gradually expand into the leading mid‑sized entertainment venue business in the UK.

Glee Birmingham is a multi‑venue, multi‑bar operation with 3 distinct spaces. Our main room has a capacity of 400 seated/600 standing, and is open every Thursday, Friday and Saturday for our weekly comedy nights, as well as being available to hire to some of biggest names in comedy, music, drag, cabaret and spoken word. The studio is a smaller space for 150 seated, and is regularly hired for shows by upcoming musicians and comedians, often for their first solo toured shows.

The

downstairs Lounge Bar is our third space and is a room with potential for growth in the coming years, as well as continuing to provide a meeting space for our customers before they attend our shows.

The Assistant Venue Manager is a broad and varied role that shapes and supports all aspects of our live event operation. As a keyholder, and the line manager to the Heads of our bar, floor, kitchen, box office and technical departments you will be managing everything on an event day, and meeting the needs where necessary of the touring party & promoter, as well as venue staff and contractors.

When the doors open you are the Duty Manager, and face of the venue to our customers, all while ensuring revenue targets are met and the experience is the safest it can possibly be.

The ideal candidate would have previous experience in a supervisor or management position in a live entertainment venue, or a bar and restaurant environment, with a history of driving revenues and improving the customer experience. They would be a strong problem solver who can think clearly and calmly on their feet and under pressure, as well as being a people manager who can assess our staff, talk to them with understanding and motivate them effectively.

A passion for live comedy and prior knowledge of the UK comedy industry would also be beneficial, but not essential.

• As the Duty Manager you will always have one eye on the operation of our event nights, ensuring standards of customer service, bar and food spends are as high as possible, without compromising on safety or the quality of the event we are hosting.
• Similarly, working alongside the Heads of Department, you will collaborate with them and research ways to improve our operations, our revenue streams and our safety record.
• One of the most important functions is to write the weekly rota for all our casual staff, which is a careful balancing act of different types of shows, audience profiles, opening and close times, staff availability that requires attention to…