Front of House Host

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
-Trust, Respect, Unity, and Empowerment.

• Award-Winning
  
  Employer:
  
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning:
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks:
  With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay:
  Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

The Role:

FoH Events Coordinator

The Front of House Events Coordinator is vital in supporting the onsite Managementteam by providing a passionate and energetic ‘gold standard’ service, ensuringa professional and welcoming first impression for all our visitors and tenants.

Key Responsibilities include managing the front-of-house operations, whichencompass handling visitors, overseeing signing-in procedures, and during peaktimes, where you will assist in preventing unauthorised access.

Beingcommitted to fostering a friendly and engaging environment, you will also havethe chance to enhance the tenant's experience, which includes managing yourbuilding's social media presence, creating dynamic monthly site-specificnewsletters and actively participating in event planning and placemakingactivities.

Our Hosts embody a ‘can-do, solution first’ approach, so collaboration and teamwork are crucial. Being part of the Amika Guest Services team means strivingfor excellence and creating a positive and engaged atmosphere.

• Create a welcoming
  
  Lobby:
  Take pride in setting up and maintaining the reception space toensure it feels warm and inviting for Clients and Tenants.
• Greet and assist
  
  Visitors:
  Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
• Represent the Client with care:
  Show professionalism and knowledge while representing the Client, making everyone feel valued.
• Share weekly updates:
  Providecheerful weekly reports on on-site activities to keep everyone in the loop.

• Cultivate great relationships:
  Build solidand friendly connections with Tenants, Visitors, and Contractors to create awelcoming atmosphere.
• Keep the Lobby area sparkling:
  Ensure the reception area is always beautifully presented, making everyone feel right athome.
• Maintain vacant spaces:
  Keep anyvacant areas pristine and ready for potential viewings immediately.
• Address issues with care:
  Report anyconcerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem-solving:
  Approachchallenges positively, constantly seeking creative solutions.

• Planexciting Events & Activations:
  Get creative by organising fun activities like pop-up markets, food stalls, and charity drives
• Sharethe buzz on social media:
  Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
• Meetour goals together:
  Let’s achieve our KPIs and SLAs while sharing feedback and ideas for improvements.
• Createfun event posters:
  Design eye-catching posters to promote our events and update the digital screens so tenants are always in the know.
• Ensurea Gold Standard
  
  Experience:
  
  Collaborate with Security and the wider site team to ensure every tenant enjoysexceptional service.
• Explore Value-Added Services:
  Research and introduce additional services that enhance Tenant satisfaction, in agreement with Building Management.
• Engage with the Community Team:
  Work together with the Amika team to strengthen our connections andfoster a vibrant…