PT Space Ambassador

Our Welcome Space Ambassadors are the first and last impression that people will have with our brand, and the brands of those Occupiers we represent. It is essential that a positive, memorable experience is delivered to all those walking through our doors. The opportunities available to us connect and engage with our customers in new and exciting ways outside of the traditional receptionist duties make our roles more attractive to those with a passion for service running through them.

Avison Young are seeking to create thriving spaces that welcome everybody; informal meetings, social meetings, networking, and relaxation spaces, and we want our Welcome Space Ambassadors to be the wow differentiator within them. The role is also key in supporting and promoting our client brand values. You will be responsible for ensuring every building user is provided with an exceptional experience.

This could be provided within a variety of ways and locations; however, this role will predominantly be based out within the lobby floor ready to receive, triage and support incoming customers. You will own the space around you, demonstrating pride in its appearance. You will constantly seek and implement new ideas, initiatives, and facilities to create a community feel which provides encouragement to others to maximise use of the space.

Where available, you will utilise technology to implement an efficient and effective check-in, support onward travel and provide an ongoing experience and community focused service solution, alongside your friendly, informative, and interactive delivery. We want you to push the boundaries of the possible as you seek to provide the best-in-class user experience, always finding the hidden opportunity to surprise and delight our customers.

Our values are inherent to the success of this role. They are more than just words; they are the DNA that drives our culture and define how our people and services exceed expectations. Along with our Behaviours Playbook, they are our ways of working together, delivering for others and our all-round service ethos.

• Provide a user focused service experience that is built on the foundations of exceeding expectations, making each and every visitor and employee feel important and valued
• Always demonstrate the behaviours set out in the 'Behaviours Playbook'
• Ensure the cleanliness and upkeep of the space, including entryways, surfaces, glass windows and doors are free from fingerprints escalating to cleaning operative as required
• Welcome all users into the building in a warm, friendly, and efficient manner, supporting the onward journey where required
• Ensure no unauthorised access is gained by following established visitor procedures for all
• Ensure you are aware of the space around you, challenging any unusual situations appropriately
• Ensure the location is adequately secured prior to leaving in line with established procedures, including locking of doors and switching off relevant appliances, lights etc as confirmed in training
• Ensure you are knowledgeable about all occupiers within the building, and strive to build positive relationships with key contacts within each
• Create and disable access passes as required for long term use (Occupiers) and day use (Visitors) in line with established procedures
• Liaise with occupier contacts to promote the benefits of available technology to pre-book visitors, and assist with tailored pre-arrival confirmation information and pre-arrival guest services as required
• Support efficient check-in of visitors, utilising technology where possible to ensure efficient and cost-effective solutions are promoted
• Ensure quick communication of visitor arrivals is achieved where automated options are not utilised
• Continuously drive relationships and connectivity with all building users to better understand their views on changing needs and requirements of the service delivery, keeping aware of service trends and seeking solutions to introduce them into the everyday service
• Utilise technology to drive communication and community within your space
• Use autonomy given to take ownership of the welcome spaces, taking pride in appearance, and regularly reviewing innovative opportunity the space can accommodate
• Promote, manage, and maintain the use of touch down areas within the Welcome spaces as well as other facilities within the building / community as appropriate
• Where appropriate, provide waiting visitors with a hot/cold beverage and offer any further support if needed, acting…