Finance Assistant

We have an exciting opportunity for an experienced Finance Assistant to join our team in Birmingham, hybrid working with 2 days a week (Tuesday/Wednesday) at NGA’s office in Birmingham and 3 days working remotely. In return, you will receive a competitive salary of £26,400 - £30,000 per annum depending on experience.

NGA is a charity dedicated to improving educational standards and the wellbeing of young people by strengthening the effectiveness of governing boards across England.

About the Finance Assistant role:

The Finance Assistant role suits someone who is motivated by delivering high-quality, customer-focused support and ensuring accurate and efficient financial administration. We are seeking a candidate with experience in customer service and administrative support, excellent communication skills, strong attention to detail, and confidence working with databases, CRM systems such as Sage CRM, and financial software including Sage 50. A methodical and organised approach, along with the ability to work independently and as part of a team, is essential for success in this role.

Benefits of Working for NGA as a Finance Assistant:

• Competitive starting salary of £26,400 – £30,000
• Annual leave entitlement of 25 days (FTE) increasing to 27 with continuous service, 8 days bank holiday and 3 days Christmas closure, with the ability to buy and sell annual leave
• Employer contribution pension scheme at 7%
• Healthcare cash back plan
• A healthy training and development budget (CPD) with a wide range of learning and development opportunities

Responsibilities of the Finance Assistant:

• Record all income accurately in Sage 50 and keep membership details updated in Sage CRM.
• Create and send invoices, reminders, and confirmations for memberships, training, consultancy, and other services.
• Contact members by phone, email, and letter to chase outstanding payments.
• Monitor unpaid subscriptions and follow up to support membership renewals and retention.
• Enter supplier invoices and expenses, ensuring receipts and approvals are collected.
• Prepare supplier payments for dual authorisation.
• Monitor shared and personal finance inboxes daily, responding to queries within five working days.
• Respond to online finance queries and redirect them when appropriate.
• Take part in staff meetings and support organisational processes and policies.
• Help introduce new systems or processes, including user testing.

What we are looking for in the Finance Assistant:

• Experience in a customer service environment.
• Experience of providing support via an online helpdesk and over the telephone.
• Knowledge and experience of working with databases and CRM systems.
• Experience in providing effective and efficient administrative support to an organisation.
• Knowledge of Sage CRM system
• Knowledge of Sage 50 financial system
• AAT Level 2 qualification
• Clear verbal and written communication skills.
• Professional telephone manner and interpersonal skills. xekaoyc
• The ability to analyse and translate data for reporting purposes.

If you feel that you are the right candidate for the role as our Finance Assistant or would like to find out more information about the role, then please click ‘apply’ now. We’d love to hear from you.