Accounts Receivable Manager

Location: Sutton Coldfield or Maidenhead

Salary: Up to £48,000 per annum

Job Type: Full-Time / Permanent

Reports to: Head of Transactional Processing

Are you an experienced finance professional with a strong background in consumer debt, cash collection, and multi‑site operations? This interim opportunity offers the chance to make a meaningful impact quickly, driving improvements across debt management, controls, and financial processes within a complex B2C environment.

The Accounts Receivable Manager will play a pivotal role within our Transactional Finance team, leading bad‑debt reporting, improving cash collection processes, and partnering closely with operational teams across the business. You’ll oversee end‑to‑end debt management, enhance systems and controls, and provide critical insight to senior leadership. This is a hands‑on, commercially focused role where you’ll influence key stakeholders, streamline processes, and ensure robust financial governance.

• Manage the full end‑to‑end debt reporting and management process, ensuring accuracy and compliance
• Partner with operational teams to coordinate debt collection and resolve issues impacting cash flow
• Drive process improvements and automation to enhance cash collection and debt allocation
• Monitor and report on KPIs including aged debt, unallocated receipts, and debt over 30 days
• Maintain strong internal controls and support audit and regulatory requirements
• Act as a key link between Finance, Operations, and IT to streamline workflows and integrate systems
• Support the collection of debt from third‑party insurers
• Assist with biannual CMA reporting on cremations

• A strong analyst with excellent systems capability
• A finance professional used to navigating complex B2C environments where debt recovery is challenging

• Proven experience managing consumer debt in a commercial, multi‑site environment
• Strong communication and stakeholder management skills
• Advanced Excel skills
• Experience with Oracle ERP and/or Tableau is advantageous
• Ability to identify inefficiencies and implement process improvements
• Degree‑educated; AAT/CARP or equivalent accounting experience desirable

This role can be based in either Sutton Coldfield or Maidenhead
.

• Up to £48,000 annual salary.
• 25 days annual leave + bank holidays.
• BUPA private healthcare.
• Company pension
• Life assurance

If this sounds like the right role for you and you’re ready to bring care and professionalism to an essential service, simply click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.

We are Dignity, one of the UK’s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK’s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK’s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country’s largest will writer and one of the UK’s top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end‑of‑life care. Here to help, whenever you need.

We’re regulated by the FCA, so some roles may be subject to background checks

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.