Relationship Director | S3 | Corporate Clients | Birmingham

This job is with Santander UK, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Relationship Director | S3 | Corporate Clients | Birmingham

Country:
United Kingdom

IT STARTS HERE
Santander () is evolving from  a global, high-impact brand  into a  technology-driven organisation , and our people are at the heart of this journey.  Together , we are driving a  customer-centric transformation  that values bold  thinking, innovation , and the  courage to challenge  what's possible.
This is more than a strategic shift.  It's a chance for driven professionals to grow, learn, and make a real difference .
Our mission is to contribute to help more  people and businesses prosper . We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Commercial Banking  is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Corporate Clients  are looking for a  Relationship Director  based out of  Birmingham.
As a Relationship Director, you will be managing a portfolio of corporate clients, meeting financial expectations and ensuring clients receive a great experience, including timely intervention when required. You will also be responsible and accountable for driving primacy, growing the portfolio and meeting all governance requirements such as credit stewardship and financial crime.
We're  shaping the way we work  through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Driving a proactive and collaborative environment across CCB.

Providing your clients with an experience that is second to none.

Creating and delivering a growth strategy including relationships with clients, prospects, and professionals.

Deliver against agreed OKRs and KPIs. This will include NPS through internal and external sources.

Driving high levels of client insight and creating advocates of the Corporate Bank through your portfolio and wider network.

Coach Relationship Manager(s) to improve their skills and knowledge.

WHAT YOU'LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're  enabling teams to go beyond  by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience

Experience of developing and driving a business development strategy, to deliver the Corporate Bank's ambitious growth, through existing client network and intermediaries. (Required)

High level of credit underwriting and financial crime risk skills. (Required)

Proven record of providing high quality client experience. (Required)

Proven experience of corporate businesses. (Required)

Proven knowledge of risks and mitigations. (Required)

Excellent presentation, negotiation, analytical, and report-writing skills. (Required)

Education
Degree-level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting.

- (Preferred)

Relevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards).

- (Preferred)

Advanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills.

- (Preferred)

Ongoing commitment to professional development, including regulatory awareness and leadership capability, aligned with Santander's standards for continuous learning.

- (Required)

Languages

Fluent English (spoken and written) - required)
Required for clear communication with clients, internal stakeholders, and regulatory correspondence.

Additional European language skills (e.g. Spanish or Portuguese) - (Preferred)
Advantageous for collaboration with Santander Group colleagues and clients across international markets, but not a mandatory requirement for UK-based roles.

Hard Skills
Advanced credit and financial analysis - ability to assess risk, structure complex lending solutions, and prepare high-quality credit submissions. (Required)

Strong commercial acumen - deep understanding of corporate banking products, markets, and the wider economic environment. (Required)

Digital proficiency - confident use of CRM and workflow tools such as Salesforce, nCino, and Office 365 to manage client portfolios and ensure data accuracy. (Required)

Soft Skills
Exceptional relationship management and communication skills - able to engage and influence clients, stakeholders, and colleagues effectively. (Required)

Leadership and coaching…