Senior Operations Manager – Finance Services

Senior Operations Manager – Finance Services – Accounts Payable, Order to Cash and Finance Specialist – Band F - £53,151 – Swindon, Newport or Stockton – 12‑month Fixed Term Contract

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi‑platform, digitally enabled organisation.

We are looking for a Senior Operations Manager to join our Finance Services leadership team. This is a pivotal senior management role with responsibility for the Accounts Payable, Order to Cash and Finance Specialist functions, leading large multi‑site teams supporting a broad portfolio of government clients.

Reporting to the Head of Finance Services, you will play a critical role in leading operational performance, driving continuous improvement and supporting the delivery of significant change across the service. This fixed‑term role offers an exciting opportunity to influence the future direction of finance shared services at UKSBS.

We are a well‑established finance shared services team with a supportive and collaborative culture, entering a period of growth and transformation. Our teams deliver high‑quality financial transaction processing and specialist finance support on behalf of government clients, from invoice processing through to audit support.

Our team is made up of a variety of professional backgrounds and experience levels. We offer hybrid working with flexibility around full‑time or part‑time hours, and core working hours of 8.00am to 5.00pm, Monday to Friday. Colleagues can be based in Swindon, Newport or Stockton‑on‑Tees, depending on what works best for them and the business.

• Lead the day‑to‑day operations of the Accounts Payable and Accounts Receivable service across multiple clients and ERP platforms.
• Lead, manage and develop teams of approximately 40–50 colleagues across multiple locations ensuring high performance and engagement.
• Align service delivery roadmaps with UKSBS strategic objectives and organisational transformation initiatives.

• Provide leadership, coaching and mentoring to team managers to build high‑performing, engaged teams.
• Set clear objectives and oversee effective performance management.
• Embed a culture of accountability, consistency and outstanding customer service.
• Lead talent and succession planning, supporting effective workforce planning and capability development.

• Ensure finance processes meet regulatory, statutory and contractual requirements.
• Drive continuous improvement activity within your teams and across the wider Finance Service.
• Ensure quality monitoring frameworks are in place to support consistent, high‑quality service delivery.
• Support delivery of the Finance Service change and transformation programme.

• Build and maintain strong relationships with internal and external stakeholders, including clients and third‑party providers.
• Represent Finance Services at client meetings and governance forums.
• Act as a key liaison across operational areas to resolve complex issues and deliver service improvements.

• Monitor and report performance against KPIs and SLAs.
• Ensure effective controls and risk mitigation processes are in place.
• Identify, record and proactively manage service risks through appropriate governance channels.

• Support transition to new technologies and automation solutions aligned to UKSBS ERP strategy.
• Drive adoption of best practice and contribute to business‑wide process improvements.

• Extensive experience leading finance shared services teams across multiple locations.
• Strong understanding of Accounts Payable and/or Accounts Receivable services.
• Proven ability to influence and manage senior stakeholders.
• Demonstrated success driving performance…