Business Acceptance Manager

About The Role

We are seeking to hire a technically strong and dynamic Manager to lead and manage our growing and successful central onboarding function which sits within the Professional Regulation & Standards department s is an exciting role, responsible for the consistent delivery of onboarding client and services across the group. This includes client onboarding, matter opening, and AML and conflict checks. Reporting directly into our Head of Business Acceptance, you will have operational and line‑management responsibility for the team.

Line‑management responsibilities involve carrying out regular check‑ins, leading team meetings, supporting development, and contributing to the overall positive culture of the team, aligning with the wider Gateley values. You will manage the flow of work coming through the department, ensuring it is delegated and executed efficiently to the highest standard within defined timescales, and will provide expertise and guidance to both the team and the wider business.

• Manage the flow of work in the team to appropriate timescales.
• Actively develop workflows to identify efficiencies and streamline processes.
• Identify and resolve systemic challenges in respect of onboarding clients.
• Provide hands‑on support to the team on technically challenging or complex issues.
• Promote the team and function across the business.

• Line‑management responsibility for the team, undertaking regular check‑ins.
• Develop a culture within the team that encourages engagement with the business.
• Identify appropriate training requirements and solutions for the team.
• Adopt a strategic approach to onboarding of clients and work.
• Work closely with internal and external stakeholders to develop and improve processes.

Gateley fully embraces a hybrid culture; you will be required to work in the office three days per week.

We are providers of professional services that must maintain the trust of our clients and the public. Our compliance with legal, regulatory, industry guidance and best practice underpins everything we do. Responsibility for risk management and compliance is shared by everyone in our business. We have a dedicated Professional Regulation & Standards team to support our people and provide guidance on risk and compliance related matters.

Professional Regulation & Standards is a growing team covering a broad range of activities to support the business in operating within its regulatory frameworks. The team is motivated and ambitious to develop its proposition and is looking for like‑minded individuals to work with.

This role will suit candidates at Manager level looking for an exciting opportunity, a compliance manager in a regional firm looking to grow line‑management skills and take on an operational role, or an experienced Senior Analyst/Team Leader ready to step up to management.

Candidates will demonstrate the following attributes:

• Thorough understanding of AML regulations and KYC (know‑your‑client) requirements, especially LSAG.
• Knowledge and understanding of SRA client conflict rules.
• Experience building and developing relationships across the business.
• Ability to influence and persuade at senior levels within a professional services firm.
• Agile and pragmatic problem‑solving approach in a risk‑based culture.
• Experience using document, case and practice management systems – particularly Intapp.
• Strong communication skills.
• Excellent organisational and prioritising skills, working under pressure and meeting deadlines.
• Excellent team player.
• A proactive, professional, and flexible approach to work.

Gateley is a forward‑thinking, straight‑talking legal and professional services group. Our approach is to find solutions to the problems that our clients face. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond. Being part of Gateley is not just about the expertise you bring; it’s about attitude too.

We offer a competitive remuneration package with an opportunity for an annual bonus. In addition, we provide a wide range of learning and development opportunities via…