Pensions Technical & Professional Standards Manager

Pensions Technical & Professional Standards Manager

This new role will be to shape the technical and professional standards behind high-quality Defined Benefit Pensions Administration

The Pensions Technical & Professional Standards Manager plays a key role in providing Defined Benefit Pensions technical leadership, governance, and continuous improvement across our pensions administration team.

This is a pivotal role for someone who thrives on interpreting complex legislation, influencing senior stakeholders and driving best practice in a third-party administration environment.

Working within our Technical & Quality Assurance team, the role brings together the management of legislative interpretation, technical guidance, Root Cause Analysis (RCA), trend reporting, and pensions administration compliance requirements.

This role can be based in our Croydon, Reading, Manchester, Birmingham or Belfast city centre office with a hybrid workstyle.

• Acting as a trusted technical expert on Defined Benefit (DB) pensions, supporting complex queries and ensuring consistent interpretation of legislation
• Translating legislative and regulatory change into clear, practical guidance, processes and communications
• Supporting and evolving pensions administration standards, frameworks and governance frameworks
• Leading key activity aligned to industry standard (e.g. General Code, pensions dashboards readiness, GMP equalisation, regulatory reporting)
• Managing ISO 9001 requirements, ensuring robust documentation and audit readiness
• Taking ownership of the Root Cause Analysis (RCA) framework, identifying trends and driving improvements
• Producing high-quality MI, trend analysis and insights to inform decision making and prioritisation
• Collaborating with Operations, QA and senior leadership to embed consistent standards across the business

• Significant experience in third party Defined Benefit pensions administration
• Deep technical knowledge of Defined Benefit pension schemes and UK legislative framework
• Experience in technical oversight, quality assurance, or governance-focused role within third party pensions administration
• Strong analytical and problem‑solving capabilities, including:
• Root Cause Analysis (RCA) and trend identification
• Translating insight into proportionate, practical improvements
• Excellent communication skills, with the ability to:
• Producing clear, high-quality technical guidance and senior level reporting
• Explain complex issues to non‑technical audiences
• Influence stakeholders and embed best practice collaboratively
• Experience working with industry frameworks and standards, (e.g. TPR Codes of Practice, including the General Code, ISO 9001, AAF, PASA)
• Exposure to risk registers, governance frameworks and regulatory reporting
• Experience of producing technical updates (both for internal and external use)
• Knowledge of data quality and governance in pensions administration (including, but not limited to, Pensions Dashboard readiness)
• Relevant professional qualification or working towards them (e.g. PMI or equivalent)

• A competitive salary and market leading bonus scheme
• Study support for you to work towards the completion of the Pensions Management Institute (PMI) Certificate in Pension Calculations (CPC) qualification
• Salary increases for PMI exam passes

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us