Credit Controller

Credit Controller

Birmingham

£32,000 - £35,000

Full-Time, office based

We are currently recruiting for a Credit Controller to join a well-established professional services organisation based in Birmingham. This is an excellent opportunity to become part of a collaborative and commercially focused finance team, working within a supportive environment that values professionalism, teamwork and continuous improvement.

The successful candidate will play a key role in ensuring the prompt collection of outstanding debt, helping to minimise financial risk while maintaining strong relationships with both internal stakeholders and external clients.

The standard working hours are 9:30am to 5:30pm
, with flexible working arrangements considered.

• Managing your own portfolio of accounts and taking ownership of the debt collection process.
• Proactively chasing overdue debts via telephone, email and written correspondence, including progressing matters up to litigation where appropriate.
• Working closely with senior stakeholders to follow up on outstanding invoices and resolve collection issues.
• Building and maintaining strong relationships with clients and internal teams to support effective debt recovery.
• Liaising with colleagues across the business to investigate and resolve billing queries promptly.
• Managing debt collection activities across designated business areas, reducing exposure to bad debt through effective credit and risk management practices.
• Producing monthly debtor reports and client statements as required.
• Encouraging proactive communication with stakeholders to facilitate the timely payment of invoices.
• Attending regular aged debt review meetings to discuss and agree actions on overdue accounts.
• Participating in team meetings, providing updates and insight on key accounts and outstanding matters.
• Allocating cash receipts accurately and resolving related queries.
• Working towards monthly cash collection targets and agreed performance measures.
• Taking a proactive approach to reducing debtor days and improving cash flow performance.
• Maintaining accurate sales ledger records and ensuring data integrity.
• Providing support and cover for colleagues within the wider finance team when required.
• Undertaking additional ad hoc duties in support of departmental objectives.

To be successful in this role, you will demonstrate:

• Previous experience within a credit control or finance role, ideally gained within a professional services environment.
• Good working knowledge of Microsoft Office applications, particularly Excel, together with experience using accounting systems. Experience with Aderant would be advantageous.
• A solid understanding of credit control procedures and sound financial awareness.
• Excellent communication and interpersonal skills, with the confidence to build effective relationships with stakeholders at all levels.
• Strong attention to detail and a commitment to delivering work accurately and efficiently.
• Effective problem-solving skills, with the ability to exercise sound judgement when handling queries and escalated matters.
• Excellent organisational skills, with the ability to manage competing priorities and meet deadlines within a fast-paced environment.
• A proactive, self-motivated approach and a positive, professional attitude.
• The confidence to handle sensitive conversations with tact, diplomacy and resilience.
• A collaborative mindset and the ability to work effectively as part of a supportive team.

• The opportunity to join a respected and successful organisation within the professional services sector.
• A varied and rewarding role with exposure to a broad range of stakeholders.
• A supportive team environment that encourages development and continuous learning.
• Flexible working arrangements, where appropriate.
• Competitive salary and benefits package.