Senior Client Administrator

From this autumn, Barnett Waddingham will become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk.

As you explore opportunities with us, you'll start to see more of Howden's name, people and experience throughout the recruitment process.

This full‑time, permanent role can be based in our Liverpool, Leeds or Glasgow, Birmingham, Amersham, Bristol, Cheltenham offices working on a hybrid basis.

• Builds and maintains professional relationships with clients and other stakeholders as required
• Has responsibility for the provision of client management services to a significant client or portfolio of clients
• Undertakes a proactive client facing role, attending client meetings when required to present on and discuss administration matters
• Ensures their own work is delivered within Service Level Agreements
• Ensures that any concerns or complaints are dealt with correctly and in accordance with agreed processes, that remedial actions and mitigations are taken to minimise escalation and provides suggested solutions or a course of action
• Reviews and prepares quarterly administration stewardship reports, or at a frequency agreed with the client, and other client facing administration reports, as required

• In depth knowledge of both DB and DC occupational pension schemes
• Has a good understanding of the stages involved and projects to be completed in relation to the PPF assessment period (specific for PPF Administration)
• Knowledge of pension dashboards would be useful
• Innovates pragmatic solutions to complex queries and confidently presents these to stakeholders

• Competitive discretionary annual bonus
• Generous pension scheme
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working.

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please let us know.