Senior Outsourcing Analyst - FTC

Job Description

If you’re someone who thrives on building strong relationships, solving complex operational challenges and driving the right customer outcomes, Standard Life could be the place for you. We’re looking for a Senior Oversight Analyst to join our Aviva Relationship & Oversight team in supporting one of Standard Life’s key partnerships.

Job Type: Fixed Term Contract 8 Months

Location: Hybrid, (Birmingham, Edinburgh, Telford offices) and occasional travel to client offices

Flexible working: All roles are open to part‑time, job‑share and other types of flexibility. We will discuss what is important to you and balance this with business requirements during the recruitment process. You can read more about flexible working here.

Closing Date: 16/07/2026

Salary and benefits: £35,000 - £40,000 plus an indicative bonus range of 8-16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters – so you can bring your best, every day.

This is a fast‑paced role where no two days are the same. Balancing operational oversight, stakeholder management, governance and continuous improvement activity across both internal and outsourced service providers.

You’ll play a key role in ensuring excellent customer outcomes are delivered through effective oversight of our outsourcing partners, whilst building strong collaborative relationships with both Aviva and our Outsourced Service Provider (OSP). Working within a small and supportive team, you’ll have the opportunity to influence, challenge, problem‑solve and make a real impact across operational delivery and governance activity.

• Build and maintain strong, collaborative relationships with key stakeholders across Standard Life, Aviva and outsourced service providers to support effective delivery and customer outcomes.
• Provide operational and governance oversight across outsourced services, ensuring activity is delivered in line with contractual obligations, risk appetite and customer expectations.
• Analyse service performance, operational trends, incidents and customer impacts to identify risks, drive improvements and support informed decision‑making.
• Lead and contribute to governance forums, preparing clear and concise insight, actions and updates for senior stakeholders.
• Proactively manage and coordinate multiple priorities across BAU activity, change initiatives, incidents and strategic deliverables within a fast‑paced environment.
• Lead and support the resolution of operational issues and escalations through effective problem‑solving, collaboration and stakeholder engagement.
• Influence and challenge constructively to drive positive outcomes, continuous improvement and effective accountability across internal and external partners.
• Work collaboratively within a small, dynamic team environment, demonstrating flexibility and adaptability to support wider team priorities when required.

• Strong communication and relationship‑management skills, with proven ability to build credibility, influence stakeholders and work collaboratively across internal teams, clients and outsourced service providers.
• Experience leading governance forums, with proven ability to influence, challenge and drive progress constructively, balancing effective delivery oversight with positive stakeholder relationships.
• Strong analytical capability, with proven experience to interpret operational…