TSB | Customer Service Consultant | Grade B | Branch Banking | | 12 Month FTC

In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances. You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long‑term trust and loyalty. We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers.

TSB is a key part of the Santander organisation, and at TSB we exist to help our customers make the most of their money so that they can feel confident every day.

• Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs
• Helping customers build confidence in using digital banking services, including mobile and online platforms
• Understanding customer needs and proactively identifying the most suitable products and services
• Resolving customer queries efficiently and providing clear, practical solutions
• Building strong, lasting relationships through personalised service and regular engagement
• Encouraging digital self‑service adoption using customer devices and in‑branch technology
• Collaborating with colleagues to deliver a consistent and high‑quality customer experience
• Identifying opportunities to improve how we support customers and enhance service delivery

• Experience delivering excellent customer service across multiple channels (Required)
• Experience supporting customers with financial products or services (Preferred)
• Experience working in a collaborative team environment (Required)
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

• Base salary of £24,700 from day one
• Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5%/£1,235 on target) based on company performance
• Company pension – TSB contributing up to 13%
• 25 days holiday (plus bank holidays)
• Private healthcare
• Opportunities to grow your career within a global organisation