Financial Crime Manager & Deputy MLRO

Jewellery Quarter Bullion:
Financial Crime Manager & Deputy MLRO

Location: Birmingham, Office-based

Contract: Permanent, Full Time (37.5 hours per week)

Salary: up to £45,000 depending on experience

• Salary:
  Competitive, dependent on experience
• Bonus:
  Up to 30%
• Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days)
• Contract:
  
  Permanent, full-time role (37.5 hours per week)
• Onsite Gym
• Health and wellbeing programme
• Employee and store discount

Office-based at our Birmingham Head Office. Visa sponsorship is not available.

We’re passionate about gold and silver investment - making it simple for customers across the UK and Europe to buy, sell, and store bullion securely. As the UK’s leading online bullion dealer with over £500m annual turnover, our brands (including , , and others) are trusted by thousands of investors.

You’ll join a fast-paced, high-growth business with a market-leading digital presence, where compliance, trust, and integrity are fundamental to everything we do.

As JQB continues to grow, we’re expanding our Compliance function and investing further in our financial crime capability.

We’re looking for an experienced Financial Crime Manager & Deputy MLRO to take a senior, hands-on role in leading and strengthening JQB’s financial crime framework.

Reporting to the MLRO, you will act as their deputy and play a key role in overseeing AML, fraud prevention, investigations, and regulatory engagement. You will have line management responsibility, influence across the business, and real ownership of financial crime risk management in a high-trust environment.

This is a permanent role with visibility, autonomy, and genuine impact. Ideal for someone ready to operate at senior-manager level and step into MLRO cover where required.

• Act as Deputy MLRO, supporting the MLRO and providing cover as required
• Lead financial crime risk management across AML, fraud, sanctions, and suspicious activity
• Monitor suspicious activity, oversee escalations, and ensure high-quality SAR submissions
• Conduct and oversee customer due diligence, enhanced due diligence, and PEP/sanctions screening
• Own and maintain AML and financial crime policies, procedures, and controls
• Identify, assess, and mitigate financial crime risks across the business
• Collaborate with Customer Services, Operations, Marketing, Tech, and Finance to strengthen fraud prevention and controls
• Lead internal investigations and support responses to law enforcement and regulatory requests
• Manage, coach, and develop team members within the financial crime/compliance function
• Support audits, internal reviews, and enterprise-wide risk assessments
• Deliver and support AML and financial crime training across the business
• Contribute to JQB’s wider Annex I Financial Institution obligations and regulatory strategy

• 5+ years’ experience in senior financial crime, AML, compliance, or fraud roles
• Strong working knowledge of UK AML regulations, SAR reporting, and risk frameworks
• Experience acting as a senior escalation point for financial crime issues
• Proven ability to draft, implement, and maintain policies and internal controls
• Confidence engaging with senior stakeholders and influencing operational teams
• Strong investigative mindset with excellent attention to detail
• Experience in financial services, fintech, ecommerce, payments, or similar
• Comfortable using financial crime systems, screening tools, and reporting platforms
• ICA, ACAMS, or similar qualification (desirable but not essential)

• A senior role with ownership and accountability
• Opportunity to operate as Deputy MLRO in a high-growth business
• Work closely with experienced leaders in compliance…