Credit Controller

Role: Credit Control / Collections

Contract Length: 4 Months

Pay rate: £38,095.20 to £49,570.56

Location: Birmingham (Onsite)

Randstad has partnered with a globally recognised leader in the fast-moving consumer goods industry, driven by a mission to lead the future of snacking. They are passionate about delivering beloved consumer packaged goods worldwide and are dedicated to empowering their teams to make it possible in a highly collaborative environment.

The role

In this role, you'll be at the forefront of managing a portfolio of customers with invalid claims and/or overdue invoices for which payment needs to be obtained. You will engage in high levels of collaboration amongst various internal and external stakeholders. There is also an expectation of root cause analysis to understand and improve customer behaviours.

Key Responsibilities

• Review outstanding debt, offering guidance and support to resolve complex queries.
• Support with customer escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed.
• Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed.
• Assist / co-ordinate in the prompt resolution of customer queries during the collections cy...