Business Rates Officer

Business Rates Officer (Birmingham)

Birmingham. Full time, permanent with hybrid working.

The candidate will work within the National Rating team’s Rates Management & Payments function to ensure that key roles are carried out to successfully deliver this service for clients. The task will require a candidate to work independently with an elevated level of accuracy managing a large volume of work. The role’s primary focus would be to manage the administration and processing of business rates bills and payments for several client accounts with support as required.

• Deliver a rates payment management service across a portfolio of clients, to include:
• Managing client’s rate liabilities through the verification of business rates bills and processing payments on their behalf
• Resolve bill and payment discrepancies, referring to senior colleagues or the Client Manager where required to protect the client's interests.
• Ensure monthly payments and payment reports are delivered to clients within agreed timelines, with no risk of missed or delayed payments.
• Train and coach junior members and assist with their development
• Utilise rating technology to manage the process
• Adhere to rules relating to RICS regulations and internal rating governance

• Business Rates Management or Payment experience (essential)
• Accurate and exceptional attention to detail
• Microsoft Office user
• Good administrator
• Experience of working with across multiple stakeholders; clients, internal senior contacts and peers
• Accountable, Flexible, responsible and dependable
• Effective communication and interpersonal skills (written and oral)
• Maintains a positive attitude towards routine tasks
• Understands and appreciates the importance of using discretion
• Team player who deals effectively with colleagues and client
• Ability to manage high volume workload and work to tight deadlines

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.