Credit Control Manager

Credit Control Manager

Department: Finance

Employment Type: Permanent
- Full Time

Location: Birmingham

Title:
Regional Credit Control Manager

Discipline:
Finance
Location:
Birmingham (With Hybrid Working)

Why RLB?

At RLB, we live by four simple ideas:
Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress.

We value your skills, talents and unique perspectives – we think they are priceless.

Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways.

We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector.

You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights.

What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing.

Join us and you will thrive personally as well as professionally.

The Regional Credit Control Manager is responsible for co‑leading RLB’s credit control function, ensuring the timely collection of outstanding debt, effective management of credit risk, and maintenance of strong client relationships. Working closely with Finance and operational teams across the business, the role will oversee aged debt management, dispute resolution, reporting, and continuous improvement of credit control processes to support cash flow, minimise financial risk, and contribute to the achievement of RLB’s financial objectives.

Role Responsibilities

• Be proactive in building and maintaining strong relationships with internal stakeholders and clients, supporting a collaborative approach to cash collection and working capital management.
• Manage the end-to-end credit control function, including client onboarding, credit assessments, credit limit reviews, cash allocation and account reconciliations.
• Drive cash collection performance through proactive debt management, regular engagement with internal and external stakeholders and effective escalation of aged debt to Partners, Regional Leads, Directors and the CFO.
• Lead, identify and address payment barriers before invoices become overdue.
• Oversee the resolution of invoice queries and disputes, working with operational and finance teams to identify root causes and prevent recurrence.
• Conduct regular cash collection and aged debt reviews with business leaders, tracking performance against forecast and identifying areas of risk and challenge and influence internal stakeholders where action is required to facilitate payment.
• Produce and analyse aged debt, cash collection and credit risk reports, providing insight and recommendations to support decision‑making.
• Identify opportunities and provide recommendations to improve processes, systems and ways of working across the credit control function.
• Support audit deliverables as needed.
• Ensure compliance with company policies, delegated authorities and credit control procedures, maintaining robust financial controls.

Candidate Profile

Qualifications

• CICM/AAT qualified or working towards this or a similar qualification preferable.

Experience

• Proven track record of building relationships with internal senior stakeholders and developing a network of key contacts across client organisations to conduct face‑to‑face and/or virtual meetings with client stakeholders to resolve aged debt within a professional service…