Credit Controller

We support agile working through a flexible blend of home- and office-based working. We recognise that everyone has different needs and preferences, and we focus on the value people bring rather than where they work.

Our hubs are located in Birmingham, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield and Stratford-upon-Avon. This role offers a blend of home and office working, based from our Birmingham office, with travel to other offices as required.

Credit Control Team Leader

As a Credit Controller, you will work as part of a collaborative credit control team, managing an allocated portfolio of customer accounts to ensure the timely collection of outstanding invoices, maintain effective customer relationships and minimise credit risk. You will proactively monitor outstanding balances, resolve payment queries and support the delivery of an efficient and effective credit control service across the business.

• Manage an allocated client portfolio, pursuing outstanding debt promptly and in accordance with the Credit Control Policy.
• Debt chasing by phone, email and letter
• Minimise overdue debt and contribute to monthly cash collection targets.
• Resolve invoice queries and account issues efficiently.
• Maintain accurate, well-managed aged-debt records and issue monthly client statements.
• Identify payment difficulties early and escalation collection risks appropriately.
• Conduct Account reconciliations as and when required
• Promote a collaborative, service-focused team culture.
• Stakeholder and Client Engagement
• Act as a key contact for internal departments and external clients, ensuring queries are resolved promptly.
• Meet with legal teams to review accounts and manage potential credit risk.
• Support client onboarding and master-data management in collaboration with CMI.

• To strictly follow credit control processes as per the credit policy.
• Reporting, Reconciliation and Forecasting
• Complete client and matter reconciliations,
• Produce daily, weekly, month-end and ad hoc cash, aged-debt and Credit Control reports.
• Assist with monthly cash forecasting.

• Follow internal policies and applicable regulatory requirements..
• Personal attributes
• Detail-oriented, with a consistent high level of accuracy.
• Able to work under pressure, meet deadlines and respond effectively to changing priorities.
• Proactive, self-motivated and comfortable taking ownership.
• Demonstrates strong ethical standards and integrity.
• Builds strong relationships and influences internal and external stakeholders effectively.
• Adaptable and agile in response to evolving business needs.

• Proven experience in a comparable credit control role.
• Knowledge of credit management, the Solicitors’ Accounts Rules and VAT regulations.
• Sound understanding of best practice within a credit control function.
• Proficiency in financial systems and Microsoft Office, particularly Excel
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

• Previous experience of Credit Control within a law firm
• Experience using Aderant.

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK:
Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East;
Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington,…