Billing Transition Manager

Better places, thriving communities.

Billing Transition Manager

40 hours a week

Manchester, Birmingham, Northampton, Gloucester

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.

We're looking for a Billing Transition Manager who will be accountable for ensuring the seamless transition of billing processes while protecting revenue, improving operational efficiency, and supporting successful customer outcomes.

As Marlowe Environmental Services Ltd (MES) and Mitie plc continue their business transformation journey, the Billing Transition Manager will be responsible for two important work streams. Firstly, leading the end-to-end billing process across multiple entities, overseeing billing operations and supporting cash flow through effective billing practices.

• Ensure invoices are accurate, complete, and raised in accordance with agreed customer terms, pricing schedules, and service delivery data.
• Manage and support the billing team, setting priorities, monitoring workloads, and developing capability through coaching and training.
• Work closely with operations, sales, customer service, and finance teams to resolve billing discrepancies and reduce billing delays.
• Monitor billing deadlines and month-end requirements to ensure timely reporting and support revenue recognition and forecasting processes.
• Investigate recurring invoicing issues, identify root causes, and implement process improvements to increase accuracy and efficiency.
• Ensure billing user acceptance testing (UAT) is completed in line with business expectations.
• Ensure billing completeness and accuracy throughout migration and stabilisation periods, identifying and mitigating revenue leakage risks during transition activities.

• Extensive experience in a billing or order-to-cash role.
• Proven people management skills, with the ability to lead people through change in a fast-paced, deadline-driven environment.
• Experience managing or working in a billing migration project, system implementation, or finance transformation project.

• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of…