Assistant Housing Officer

Assistant Housing Officer

Permanent position in Birmingham City Council's Housing Management service. Grade B salary £28,598 - £34,434 per annum. Full-time 36.5 hours per week. Working areas:
North & South of Birmingham (may operate citywide).

The role provides a proactive front‑line visiting service to tenants across local neighbourhoods.

• Conduct tenant visits within the community
• Manage and investigate housing‑related cases
• Provide advice, guidance, and signposting to appropriate services
• Refer cases to relevant third‑party organisations where needed
• Resolve housing management enquiries promptly using problem‑solving skills

Hybrid: home and office, with majority of time spent out in designated neighbourhoods.

• Ability to manage a varied workload and respond to different enquiries daily
• Strong problem‑solving and organisational skills
• Excellent communication and people skills
• Experience in housing or knowledge of relevant legislation is desirable
• Full training on systems, policies, and procedures will be provided

• A full driving licence is preferred but not essential
• Housing‑related experience is desirable

Grade B salary band, 36.5 hours per week, full training. Sponsorship not available; applicants must have right to work in the UK. Disclosure and Barring Service check will be undertaken. Applicants must provide proof of right to work in the UK.

Birmingham City Council is an equal opportunities employer and committed to disability confident support.