Emergency Call Handler & Dispatcher for Public Safety

Birmingham, West Midlands, United Kingdom

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• Job Identification 2574
• Job Category Public Contact & Call Handling
• Posting Date 07/31/2026, 11:00 PM
• Locations 199, Park Lane, Birmingham, B6 5DD
  , GB
• Apply Before 09/30/2026, 10:55 PM
• Job Schedule Full time
• Job Shift Shift Work
• Employee Type Permanent
• Minimum Salary 28,914
• Maximum Salary 32,613

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

• Answer emergency 999 and non-emergency 101 calls
• Listen carefully and ask the right questions to understand risk
• Assess incidents and make timely decisions
• Provide reassurance and guidance to people in distress
• Work with colleagues across emergency services and policing teams

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

• Deploy officers to incidents using multiple systems
• Make decisions quickly while managing changing situations
• Communicate clearly with officers and teams across the force