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Complaints & Ombudsman Case Manager
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-08-28
Listing for:
Catering
Full Time
position Listed on 2026-08-28
Job specializations:
-
Government
Government Administration, Public Health
Job Description & How to Apply Below
Birmingham City Council is seeking an experienced Ombudsman Caseworker (internally known as a Regulation & Project Officer) to join its Housing Service. You will manage complex housing complaints, review histories, gather evidence and produce high-quality responses that meet regulatory timescales.
In this busy role you will liaise with housing teams, senior managers and external stakeholders, assess compensation claims and make fair recommendations in line with council policies and Housing
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