Compliance Officer, Government

West Midlands Combined Authority (WMCA),

The West Midlands Combined Authority is delivering ambitious plans for the region, working with partners and providers to support better services, stronger places and improved outcomes for our communities. To do that well, we need to make sure the services we commission are high quality, compliant, well managed and continuously improving.

As Contract and Compliance Officer, you will help protect the quality and effectiveness of WMCA's commissioned services by monitoring contract performance, supporting compliance with relevant legislation and guidance, and working with colleagues and providers to address issues and drive improvement. Your work will help ensure services are delivered to the right standards, risks are managed properly, and public money is used responsibly.

• Support the monitoring and maintenance of best practice contract management across WMCA.
• Monitor service-related issues through agreed processes and reporting systems.
• Recommend improvements to support service quality and compliance.
• Provide advice and support to ensure commissioned services meet required quality standards.
• Support compliance with UK contracting regulations, including relevant procurement legislation.
• Ensure quality and contract compliance in line with legislation, regulation, guidance and practice standards.
• Support the commissioning of quality services to meet performance measures and external inspection requirements.
• Work with Contract Managers to manage complex contract situations, including potential suspension or termination.
• Support negotiations with providers and organisations to achieve satisfactory solutions.
• Participate in the development of the Contract and Compliance team and contribute to service improvement.
• Work with services to facilitate meetings, workshops and learning sessions.
• Attend meetings with colleagues, providers and other agencies as required.
• Report regularly to senior management at quality assurance meetings.
• Provide advice and guidance to colleagues and providers on procurement and contract compliance matters.
• Manage your allocated workload within agreed schedules and work plans.
• Produce reports on monitoring activity.
• Produce and present information relating to monitoring, contract and compliance activity and outcomes.
• Support action where a service is not achieving expected standards, including deep dives, audit feedback and tracking corrective action.
• Support Contract Managers to ensure providers understand improvement requirements, deadlines and potential penalties for non-compliance.
• Work with colleagues and other agencies to monitor outcomes and support quality service delivery.
• Collate data and information from providers and other sources to support quality and contract