Tenant Insight & Service Transformation Lead
Listed on 2026-10-13
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Government
Sandwell Metropolitan Borough Council in the West Midlands is seeking a Tenancy Insight Officer to join our Housing Management team. You will lead on service improvement via customer insight, data and evidence-based decision making, helping to shape housing services and drive efficiency.
You will analyse customer feedback and performance data, produce reports and briefings for stakeholders, review policies, and support digital transformation that enables self-service for tenants and more
Are you ready to take on the Tenant Insight & Service Transformation Lead role at Sandwell Metropolitan Borough Council?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Tenant Insight & Service Transformation Lead role in the description above.
We appreciate your interest in this position.
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